Siphesihle Dladla

I am an effective problem solver who is highly organized. I relate well with people under all levels
and am comfortable working on my own or as part of a busy team. I am calm under pressure and
therefore capable of managing heavy workloads without direct supervision.

EMPLOYMENT HISTORY
Current Employment
1. Name of Company : Hollard Insurance Company
Position : Portfolio Administrator (Underwriting and claims
champion)
Period : 01 July 2012 - 31 May 2023
RELATED DUTIES:
Underwriting roles & responsibilities, Claims roles & responsibilities.
2. Name of Company : Santam_Ltd
Position : Insurance Consultant (Sales)
Period : 01 May 2008 – 30 June 2012
RELATED DUTIES:
Communicating with brokers telephonically, Amendment on existing Policies and Issuing new
Policies, Insurance certificate and giving quote on new business and existing policies.

3. Name of Company : Santam Insurance
Position : Leaner ship- Claims Clerk
Period : 01 February 2007 – 28 February 2008
4. Name of Company : Santam_Ltd
Position : Claims Clerk
Period : 1 March 2008 –31 April 2008
RELATED DUTIES
Processing of Motor and Non-Motor Insurance Claims. Providing assessment information and
obtaining relevant documents needed in order to process claims. Compiling and processing
assessment information. Following up on repair and claim progress. Following up on repair
invoices. Broker communication. Arranging cash settlements. Liaising with bank for client
documentation. Giving feedback to client and broker. Summarizing of claims. Answering of
Switchboard. Transferring the calls to the relevant persons. Attending to the relevant follow-ups.
Liasing with Brokers in order to arrange assessment for clients. Corresponding with suppliers and
the insured on the progress of the claim and updating the parties concerned. General Filing &
Faxing. Sending & receiving e-mails and typing of documents. Uploading of properties to website
4. Name of Company : Atomic Demolishers
Position : General Work
Period : December 2004 to June 2005
5. Name of Company : Sanlam
Position : Secretary
Period : July 2005
Related Duties : Administration Duties
6. Name of Company : Kelly Industrial (Metro File)
Position : Data Capturer / Supervisor
Period : August 2005 to January 2006
Related Duties : Capturing Documents, Leading team of 9 people

Quality Control.

ACADEMIC PROGRESS
Secondary Education
High School Attended : Mashiyamahle High School (2001)
Highest Standard Passed : Grade 12-Matric
Subjects Passed : IsiZulu (H.G)
Mathematics (S.G)
Business Economics (S.G)
Economics (H.G)
Accounting (H.G)
English (H.G)

Tertiary Education
Name of Institution : University Of Durban Westville
Qualification : Social Science and Development Studies
Duration : 2002 -2003
Tertiary Education
Name of Institution : Durban Institute of Technology
Qualification : Human Resource Managements
Modules : Communication End-user Computer, Business
Management, Personnel Management, Accounting for
Practioner and Labour Law

Duration : 2004

Tertiary Education
Name of Institution : Santam FSC Learnership (INSETA)
Qualification : Further Education & Training Certificate: Short
Term Insurance (150 Credits NQF Level 4

Modules : Client communication, Financial products, FAIS,
Personal motor insurance, Sasria, Customer care
Short-term insurance act, Business law compliance
Workplace relationships, Financial products
Time management, Research current affairs,

Duration : 2007 - 2008