Siphelele Mthethwa

I am an assertive, dedicated, energetic, enthusiastic, hard working, highly motivated, and well-organized individual with strong leadership and interpersonal skills and I believe those strengths contribute towards reaching the goals set.

My most significant interpersonal value and key strengths are that I consider myself as someone with passion for service excellence. I have confidence in my abilities and determination to work with others, motivate co-workers to deliver their utmost best and to respond creatively to changes, conflicts/problem solving and added responsibilities.

I am well equipped for any challenge that is bestowed upon me. The skills that I have gained along the way in my period of study and relevant work experience prepared me for the future in IS/IT sphere of influence.
 

ICT Intern

Esayidi TVET College · Internship

Aug 2021 - 

Port Shepstone, KwaZulu-Natal, South Africa

– Supports infrastructure facilities (servers, networking hardware desktop computers and enterprise application software solutions) services that underpin all internal user services and services.
– providing service and support during field visits or dispatches to campuses and CDCs
– Provide computer or software support within institution.
– recommend and implement upgrades on systems to ensure longevity
– to install and configure new IT equipment
– communicate with asset officer for asset tagging and insurance for new IT equipment
– install, upgrade, support and troubleshoot Windows OS from Windows XP to Windows 10 and Microsoft Office 2016 and any other authorized desktop applications
– install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment
– format, install, set up, maintain and troubleshoot desktop and laptop computers with and for end users
– walk customers through installing applications and computer peripherals
– guide users with simple, step-by-step instructions
– conduct remote troubleshooting
– customizing desktop applications to meet user needs
– record technical issues and solutions in a diary
– direct unresolved issues to the next level of support personnel through emails
– follow up with clients to ensure their systems are functional
– performs general preventative maintenance tasks on computers, laptops, printers and any other peripheral equipment – Supports infrastructure facilities (servers, networking hardware desktop computers and enterprise application software solutions) services that underpin all internal user services and services. – providing service and support during field visits or dispatches to campuses and CDCs – Provide computer or software support within institution. – recommend and implement upgrades on systems to ensure longevity – to install and configure new IT equipment – communicate with asset officer for asset tagging and insurance for new IT equipment – install, upgrade, support and troubleshoot Windows OS from Windows XP to Windows 10 and Microsoft Office 2016 and any other authorized desktop applications – install, upgrade, support and troubleshoot printers, computer hardware and any other authorized peripheral equipment – format, install, set up, maintain and troubleshoot desktop and laptop computers with and for end users – walk customers through installing applications and computer peripherals – guide users with simple, step-by-step instructions – conduct remote troubleshooting – customizing desktop applications to meet user needs – record technical issues and solutions in a diary – direct unresolved issues to the next level of support personnel through emails – follow up with clients to ensure their systems are functional – performs general preventative maintenance tasks on computers, laptops, printers and any other peripheral equipment

KZN DEPARTMENT OF EDUCATION

Assistant Information Technology Officer (WIL/WRP)

KZN DEPARTMENT OF EDUCATION

Jan 2020 - Jun 2020 · 6 mos

Port Shepstone, KwaZulu-Natal, South Africa

EMIS is a function and unit in the DBE with the responsibility to develop and maintain an integrated education information system for management of education. The integrated infomation system is accomplished through acquisition, processing, dissemination and reporting of quality education data.

Duties:
• Provide end-user application support via phone, email and remote access utilities (Team Viewer, AnyDesk etc.) as well as off site;
• Troubleshoot issues reported by clients, fixing of corrupted databases and provide solutions as well as providing user support on implementation at schools;
• Render support in implementation of SA-SAMS
• Distribution of SA-SAMS related tools i.e. surveys, patches
• Maintenance of SA-SAMS
• Ensuring databases are up to date
• Provide support in training and collection of SA-SAMS databases
• Assist ITOs when conducting SA-SAMS training and collecting databases
• Implement the provision of the Education Information Policy
• Participate in data collection activities
• Manage SQL Server database
• Prepare SA-SAMS training programmes for CMCs throughout Ugu District

Education Management Information Systems (EMIS) Department.

Richfield

Bachelor of Science (BScIT), Information Technology - Systems Engineering

2017 - 2021

Activities and societies: Soccer, Cisco Networking Academy, IBM Skills AcademyActivities and societies: Soccer, Cisco Networking Academy, IBM Skills Academy

Modules: Network Engineering, Computer Architecture, Operating Systems, Server Technology, Computer Security, Information Systems, Web Technology, Programming, Discrete Mathematics, Database Systems, Help Desk Technology, IT Project Management, Artificial Intelligence, Software Engineering Management, Simulation and Modeling, MicroprocessorsModules: Network Engineering, Computer Architecture, Operating Systems, Server Technology, Computer Security, Information Systems, Web Technology, Programming, Discrete Mathematics, Database Systems, Help Desk Technology, IT Project Management, Artificial Intelligence, Software Engineering Management, Simulation and Modeling, Microprocessors…see more

Port Shepstone Secondary School

National Senior Certificate (NSC) 2013 - 2016

Grade: 9-12

Activities and societies: Representative Council of Learners (RCL), Soccer, Cross-Country — Matriculated in December 2016 with two distinctions.