Simphiwe Tsoliwe

You have a diverse work experience, ranging from IT and technical support to sales, graphic design, and customer service positions. Your technical experience includes working as a NOC Engineer at Turrito and a Desktop Engineer at Dial a Nerd, where you provided first-line technical support and resolved hardware and software problems. You have also worked as an IT Technician at MicroMega/Sebata Holdings and have experience in maintaining high levels of customer service and escalating more complex calls to relevant support members. Additionally, you have experience as a salesperson at Extrah Communications & Promotions, where you are responsible for demonstrating and selling products or services to potential buyers and negotiating sales terms. Your role at Extrah Communications & Promotions also involves performing graphic design work and serving as an IT Technician. You have previously worked as a shelf stocker/cashier at Checkers (Randfontein) and as a salesperson at Ackerman's (Kempton Park).

±9 years experienced IT Support Technician & National Certificate in IT Technical Support highly skilled in configuring & installing company's software & hardware & adept at diagnosing & troubleshooting -related & connectivity issues. Proficient in training the in-house employees to increase overall productivity and skilled in liaising with the IT vendors to fulfil the company's as well as the client’s requirements. 

Expertise in installing, configuring, and maintaining Microsoft Windows clients within a domain infrastructure. Responsibilities include protecting and maintaining the reliability of the Windows device and the data stored on the device. Candidates for this exam administer Windows clients in a Microsoft Azure Active Directory (Azure AD), part of Microsoft Entra environment. Candidates for this exam may collaborate with the Microsoft 365 enterprise administrator, the Microsoft 365 security administrator, and Windows Server administrators to implement a modern desktop and device strategy that meets the business needs of an organization.