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Simphiwe Kubheka

Simphiwe Kubheka

Data Analyst

Technology / Internet

South Africa, West Coast District Municipality

Social

About Simphiwe Kubheka:

Dedicated and strong team player with a

demonstrated history of working in the financial

services industry. Skilled in Customer service, Microsoft

office, Team management, and analytical work. Strong

IT professional with a bachelor's degree in Information

Technology Management from the Management

College of South Africa

Experience

Capitec Bank | Help desk agent:Oct 2015– Present

  • Provide systems and minor technical support to branches.
  • Resolving Client complaints.
  • Reviewing and verifying application information and
  • documentation(on-boarding)
  • Contribute to team efficiency by supporting teammates within
  • work function
  • Provide support services to internal departments.
  • fraud investigations

Capitec Bank | Acting Team Leader Help desk : Sept 20 -Mar 21

  • Performance and relationship management.
  • Assist department manager with setting goals, targets and objectives.
  • Plan, organize, lead and control to ensure objectives and goals,are reached.
  • Timely provision of reporting to support decision making.
  • Develop , train and coach team members.

Capita | Collections Agent :Nov 2013 -Sep 2015

  • Assist with ·payment Arrangements and refunds.
  • Complaint Resolution.
  • Customer Retention
  • Bill queries.
  • Product queries

 

 

 

 

 

 

 

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Education

Mancosa

B COM - Information Technology Management

Completed in 2022

 

Cornerstone Institute

Certificate in banking NQF 4

Completed in 2017

 

Phendukani High School

Senior certificate NQF 4

Completed in 2007

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