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Sibusiso Mkhasibe

Sibusiso Mkhasibe

Service Management

Telecommunications

Johannesburg, City of Johannesburg Metropolitan Municipality

Social

About Sibusiso Mkhasibe:

I am a kind of person who values diversity,
who is more than willing to listen and learn from other people's views. I
like sharing ideas with different people, as I believe that I can learn a
lot from them. I am more than able to make my own decisions
although I enjoy working in a team. Time management, customer
management, service improvement and sticking to deadline.

Experience

I am a customer-focused professional with over a decade of experience in service management, operations, and customer relations. I am skilled in leading teams, managing escalations, and driving service improvements, while also ensuring
compliance with SLAs. Proficient in CRM platforms like ServiceNow, Siebel, and JIRA, as well as technical systems such as IRIS Monitoring and Velo Cloud, I strive to enhance
operational efficiency. I value diversity, enjoy collaborating with others.

Education

Currently studying a 3 year Diploma in Systems Development 

Grade 12 

ITIL v3

AWS Business Professional Certificate 

AWS Development Management 

AWS Business Intelligence 

Scale Agile Framework v5

Kepner and Tregoe (Problem Management)

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