Shuppie Mashabela

I am a hard working, honest individual. I am a good timekeeper, always willing to learn new skills. I am friendly, helpful and polite, have a good sense of humour. I am able to work independently in busy environments and also within a team setting. I am outgoing and tactful, and able to listen effectively when solving problems.

Engage with clients in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.

•Take ownership of complaints and ensure they are resolved timeously and effectively

• Logged incidents and events accurately into the system.

• Updated team and security officers via the two way radio system

•Capture and update client information on relevant system/s, based on data received from the client.

• Supported Clients and team through gathering information, making clear and appropriate decisions on behalf of the team

Call centre DSC

Business Administration nqf level 4

End User computing