Shendree Palani

Extensive knowledge in computers.
High capacity to represent the brand
Ability to multitask & remain attentive in an often-busy environment
Be naturally calm and focused.
Be versatile if participation in other types of activity is required.

Team player, but I also work well on my own.
I am able to form and sustain professional client relationships.
Good oral & written communication skills.
Eager and willing to learn about other cultures and languages such as Dutch.

Character Traits

Empathetic
Able to deal with regular stress peaks
Curious and Hard Worker
Positive attitude and Upbeat
Problem solver at heart

Liberty Life 2007-2023

15 years experience. 

IT Security Specialist - Access Management

Extensive experience in streamlining IT Operations.
-Creation and maintenance of Active Directory and Exchange accounts
-Creation and maintenance of Tivoli Access Manager user accounts
-Creation and maintenance of Mindkey/Workflow user accounts
-Weekly deletions and major clean-up of all administered systems
-Handle all new business projects that require support from Group Access Management (GAM)(eg. Compass upgrades)
-Manage licence allocation for user access - where applicable
-Skilled in establishing and maintaining business relationships with key stake holders, cross functional teams and senior management.
-Annual updating of Standard Operating Procedures
-Assist in the testing of new releases, features and functions of systems administered by GAM (IAM/Sail-point)
-Administration of 'Change Requests'
-Proficient in training and mentoring team members.
-Provide analysis of access administration on systems and ensure data is being entered correctly, aimed at providing exceptional IT services in accordance with company standards.
-Initiate and finalise all projects beneficial to improving GAM service delivery (IAM)
-Well-versed in troubleshooting and resolving user access issues to enhance system efficiency.
-Exceptional in executing policies and technologies to ensure authorised users have access to technology resources such as Identity Access Management (IAM)
-Support for Disaster Recovery exercises

Cobit 5 foundation

• Key challenges of using IT
• IT governance concepts and benefits
• COBIT 5 framework, principles, and enablers
• Relationship between stakeholder needs and governance
• Implementation approach for the use of COBIT 5
• Structure of COBIT 5 process reference model
• Governance and management domains.

ITIL Foundation in IT Service Management

- Service management as a practice 
- The ITIL service lifecycle 
- Generic concepts and definitions
- Key principles and models 
- Processes
- Functions 
- Roles
- Technology and architecture
- Competence and training