Sesinyana Francinah Menyuku

 I am a dedicated, organized and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an active and dynamic approach to work and getting things done. I am determined and decisive. I identify and develop opportunities
 

2017 - Current 

Manager at Masesi's Catering And Deco Services 

Communicating with clients about scheduling changes, event details, and possible problems that may arise during the planning process.

Managing all aspects of event planning including venue selection, menu planning, staffing needs, entertainment booking, and equipment rental. 

Coordinating with caterers and other service providers to ensure that all aspects of event run smoothly. 

Creating detailed budgets for each event including labor costs and materials needed for setup, as well as an estimated final cost to the client.

Meeting with clients to discuss their vision for the event in order to create a custom plan that meets their specific needs. 

Ensuring that staff members are well trained in their duties and responsibilities. 

To make sure that each event is handled properly from start to finish. 

Delegating tasks to other members of the team.

2008- 2017 ABSA- Collection Legal Operations and Support 

Resolving a range of customer queries by email and phone. 

Process work in line with agreed procedures and6 6banking brand rules or scripts.

To schedule and prioritise allocated work on a daily basis.

Learn the procedures and understand the parameters of producing a quality output.

Resolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriate.

Liaise with internal/external banking customers and clients.

Conducting ITC and XDS search for client's new contact numbers. 

Maintain and update information held on a database or manually.

Maintain records for audit purposes.

Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.

Able to work in a team or other structured environment.

Articulate and able to maintain good relationships with colleagues and clients.

Understanding and interpreting data at a basic level.

Complete all compulsory training within the required timeframe. 

2006- 2008 ABSA - Officer BSSA Collection 

Handling of calls on a daily basis to ensure optimization of the collections function and achievement of the monthly collection target. 

Working on Striata and Content on a daily basis. 

 Manage customer accounts and calls by logging on to and updating the relevant collections systems. 

Use the appropriate collections scripts and other tools available to verify clients identity and negotiate with customers to obtain a promise to pay PTP or to negotiate the repayment terms which will achieve the best outcome for both the Bank and the customer. 

If no solution can be negotiated, calls must be escalated to the Team Leader for assistance. 

Update the OCS system for FICA purposes after completion of the negotiation with a client. 

Adhere to all Company Policies and Procedures as outlined in the Absa Bank Credit Risk Model etc. 

Fulfil the requirements of and comply to all relevant Acts and Statutory requirements e.g. the National Credit Act. 

Identify fraudulent accounts and escalate these concerns to the Team Leader 

Adhere to internal systems access control policies at all times and report any irregularities to the Team Leader or relevant party. 

Adhere to the internal code of conduct at all times and report any irregularities to the Team Leader or relevant party.

Complete all compulsory training within the required timeframe. 

Timeously route all administrative work to the Administrative support team for processing according to the relevant process and procedures

2023 July- Security Officer at Babnya Security Services 

Grade E-B

July 2023 - Certificate of Registration for Security Officer with PSIRA 

Grade B

March 2009 -  Diploma in Secretarial Computer Applications at A. T. Computer School