Samery Ruiters

Dates From – 18 February 2013 -31 december 2020

Training administrator, Grain sa

Administrate, Facilitate and Co- ordinate training programme across all province. Book accommodation for trainers weekly as well as school facilitators, Courier training material to trainers and school facilitators weekly, Arrange Catering for training with help from regional offices. Sent of invoice for payment to Pretoria Finance Dept. twice a week. Check training files received from trainers weekly, print certificates. Update Training and School Program Budget.

Dates From – 1 November 2008 – 15 February 2013

Job Title, Services SETA (sector education and training authority

Administrate, facilitate training in the free state region. Liaison person for hairdressing, artisans, Skills Development Facilitators, Assessor, Moderators and other industries, labour recruitment, Funeral, Beauty etc. Marketing training for different industries monthly. Prepare Industry reports as well as monthly reports for the Regional manager and Chamber mangers. Relieve receptionist at switchboard or when on sick leave. Taking messages, answering phones. Updating Industry database on a weekly basis.

Dates From – 1 august 2005 – 30 october 2008

Job Title, absa bank, customers service representative

Determine customer needs through interaction with client. Attempt to resolve customer enquiries at the first point of contact. Update demographics such as address changes, name changes. Updated standing orders instruction based on information supplied by customers. Utilize the pin pad system at the counter to assist customer in pin related queries. Adhere to bank’s policies and procedures when processing client request. Coordinate calling file according to the laid down policy and procedure. Coordinates card stock according to the laid down policy and procedure and manage the chequebook library. Educate customers on Banks procedures, security requirements.  Explain the campaign details to customers in brief and direct them to the sales consultants for further action. Identify sales leads and cross-selling opportunities by talking to the customers to understand their needs and requirements. Verify the customer’s identity according to procedures prior to proceeding with inquiry or transaction. Identify potential fraudulent transactions and report to management. Adhere to legislation and regulatory requirement as applicable of CASA, FICA, National Credit Act (NCA)