Saiesha Maharaj

Dedicated, organized, self-motivated and enthusiastic individual. I have good interpersonal skills which I
have obtained a certificate from Lancet Laboratory; I am an excellent team worker and always willing to
learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a
wide range of employment areas. I have an active and dynamic approach to work and getting things done as well as very determined and decisive person.

NAME OF COMPANY: LANCET LABORATORIES
PERIOD OF EMPLOYMENT: AUGUST 2016 – CURRENT
POSITION: CLIENT SERVICES AGENT
DUTIES AND RESPONSIBILITIES:
• Liaising with Doctors, nurses and patients.
• Trainer for new staff.
• Providing excellent customer service.
• Comply with quality standards.
• Respond to customer inquiriesto ensure that customers receive correct and adequate Information
• Provide customers with product and service information.
• Follow up customer calls or queries where necessary to increase customersatisfaction.
• Logs all incoming callsto ensure that customers are assisted promptly by relevant parties.
• Responsible for the placement of Doctors Orders on the D365 System in order to facilitate the delivery
of stock to doctors within the company mandated time.

NAME OF COMPANY: BLAKE AND ASSOCIATES
PERIOD OF EMPLOYMENT: JUNE 2014 – JULY 2016
POSITION: DEBT COLLECTIONS AGENT
DUTIES AND RESPONSIBILITIES:
• Inbound and outbound calls for debt collections.
• Working on Blake system (APT).
• Convert cash paying customers into monthly paying debit order customers.
• Meeting and exceeding collection targetsset for the month.
• Appropriate and assertive negotiation with debtors in line with company requirements.
• Problem and query reporting within specified time frame.
• Adherence to applicable legislation.
• High levels of customer service.
• Persuading and influencing clients.

• Matric | 2013| Lenarea Secondary School
• Bachelor of Education (B. ed) | 2016 - 2021 | University of South Africa (UNISA)|
Degree Completed
• Higher Certificate in Adult Basic Education and Training| 2014 - 2015 | University of South Africa
(UNISA)| Higher Certificate Completed
• MS Office 

• Meditech Medical System