Riaz Ebrahim

Performance – driven operational strategist with a stellar track record of success and 18+ years' experience in the Contact Centre and Financial Advisory, experienced in delivering on contract procurement, revenue growth as well as operational development initiatives. Maintaining existing Client relationships and managing New Client acquisitions.

I have actioned all the below duties in my working career ,

Sales management, Lead administration Management, Marketing Strategy, Marketing management, Sales and Lead Operations, Human Resources assisting with Recruitment support,  Training and skills development Management, Risk Management, New Script wording Fais and Popia Compliance, Client Relationships Management, Workforce Management (WFM), CRM relationship (outsourced provider), Account Management Relationships, Product management Brand Management, Facilities Management, Quality Assurance management,  Operations Management.

Insurance specialist attained

FAIS

RE 5

Management 101

Class of Business

Gibs business school

Certificate of excellence service in short term