Renate Van Reenen

I am a hard-working, multiskilled individual with an overall outgoing and positive attitude. I pride myself on being meticulous, loyal, and goal-driven. I am a person who can think critically and act logically to assess and solve problems. No challenge is too big to handle.

Oct 2020 – Present  Night Auditor/Financial Controller

The Shark Bay Hotel and Spa - Langebaan 

Providing financial support to the financial manager, capturing and processing data. Processing all invoices and ensuring all invoices are captured within the deadlines. Performing monthly supplier reconciliations, controlling petty cash, and reconciliation on a biweekly basis. Stock control and ensuring monthly stock take reports are documented.

Feb 2020 – June 2020 Reservations Consultant 

Proactive Hospitality Solutions - Durbanville

Managing all booking requests on behalf of the properties by email, telephone, and online portals. Ensuring that a comprehensive standard of service is maintained. Converting leads into confirmed bookings and ensuring accurate processing of reservations. Building a positive relationship with guests and property owners. Monitor guest feedback and resolve guest complaints. Ensuring guest satisfaction and anticipating guests needs

Apr 2018 – Jan 2020   Reservation Consultant 

Village N Life - Durbanville

Working at The Farmhouse Hotel in Langebaan as a receptionist from April to August 2018. Promoted to reservations consultant in August 2018. Duties as a reservation consultant included but were not limited to processing reservations by mail, telephone, or online. Creates and maintains reservation records. Process cancellations and modifications. Processes advanced deposits on reservations. Helps develop room revenue and occupancy forecasts. Handles daily correspondence. Respond to inquiries promptly. Planning for clients travel programs.

Feb 2017 – Sept 2017 Sales Assistant 

Mike’s Pharmacy - Yzerfontein

Ensuring high levels of customer satisfaction. Maintaining stock levels. receiving new stock and ensuring it is correctly processed, ladled, and placed on shelves. Ensuring product knowledge and assisting with the point-of-sale system.

Feb 2016–Oct 2016 Manager

Vygevally Farmstall - Yzerfontein

Training employees and creating a hospitable work environment. Setting financial targets. Responsible for stock control and processing cashbooks. Credit and debit control. Ensuring quality service and customer satisfaction. Resolving all client inquiries and complaints.

Aug 2013 – Jan 2016 Manager

Clothing Dynamics - Malmesbury

Hiring staff and ensuring all employees receive efficient training and understand the company policies and procedures. Maintaining quality service and customer satisfaction. Representing the business and acting on the owner’s behalf. Responsible for all finances and ensuring all suppliers are paid correctly. Ensuring all deadlines are met. Monitoring and maintaining inventory.

Jul 2012 – Jul 2013 Receptionist

Camps Bay Retreat Hotel - Camps Bay 

Receiving guests in a friendly and courteous manner, identifying guest needs, and following company policies and procedures. Screening all emails and incoming calls and forwarding the correct information. Assist with the sales of tours and guest activities. Assisting in restaurants when needed

Aug 2010 – Jun 2012 Assistant 

Elna Uys Catering - Malmesbury 

Catering for small functions. Food preparations, function coordination, managing food service, and ensuring customer satisfaction.

Jun – Jul 2010 Waiter 

The Cullinan Hotel - Cape Town

During the FIFA World Cup, I was placed as a waiter at the Cullinan Hotel.

Nov 2009 – Apr 2010 In-service Trainee 

Erinvale Estate Hotel & Spa - Somerset West

Food and Beverage: Setting up for events, monitoring stock levels. Working on the Micros System. Bar service and waiter experience.

Front Office: Working on Opera systems, operating switchboards, night audit duties, checking in guests. Handling complaints and inquiries. reservations, upselling tours, and ensuring guest satisfaction.

Housekeeping: Ensure that all guestrooms, public areas, and back-of-house areas are clean and well maintained. Working in the laundry, ensuring that all linen and towels are clean and well maintained.

Nov 2005 – Oct 2009 Assistant Manager 

Clothing Dynamics - Malmesbury

Maintain quality and customer service standards. Monitoring and maintaining inventory, communicating with customers, evaluating their needs, and handling customer complaints Supervise and motivate staff, ensuring the business achieves its target goals.

Swartland High School 

2007

Grade achieved: Matriculated 

Institute of Hospitality Training - 2012

Hospitality Management 

Creative Minds – Eusa Accounting 

Sage Pastel Accounting 

Sage Pastel Payroll 

Grade achieved: Certificate