
Raynelle Smith
Customer Service / Support
About Raynelle Smith:
Hi, My name is Raynelle, better known as Penny
I am diligent and efficient. I operate great with my colleagues. I am customer driven and thrive when they are able to see the benefit from derived from using our organization. I don't mind getting my hand dirty and always fill in especially when there are deadlines from other departments. This includes assistance with tenders, finance billing and collection of funds. I am globally equipped dealing with other entities across the world, Namely Belgium, Sweden, Australia & Dubai. I am able to process the orders from receipt to procurement, delivery and invoice. I am also equipped to coordinate the resources for the SLA and provide full support to the technical staff on site. I also dealt firsthand without logistics imports & exports for all out material to site.
I coordinated Turnkey projects in the aviation industry for the past 12 years. This includes the processing of the orders as per Official order or signed contract.
Processed Down payment request, Assist with site establishment, accommodation, travel, waste management. Coordinated with site project managers with supply chain materials, payments, billing, procurement, obtaining COC’s for certain countries material shipping
Experience
Duties and Responsibilities Raynelle Smith
Sales orders Products
- Create Sales Order in S4 Hanna & SAP
- Assign Purchase orders to requisitions, Intercompany & third Party Products
- Create Down Payments
- Place orders with suppliers and co-ordinate delivery
- Complete shipping instructions for overseas deliveries. ( compulsory)
- Process the Goods Receipt of supplier invoices, all, subcontractors, intercompany, 3rd party office Expenses etc.
- Create WBS dummy Codes for freight/installation charges, as cannot be assigned directly to SO
- Create Deliveries & POD’s
- Create Billing Documents, send to customer and follow up and on payments.
- Assist with preparation of Tenders
Services Projects and or sales order with Products & services line items
- Same as above
- Create service tickets in JIRA
- Maintain & Coordinate SLA with service manager and client.
- Liaise with client reporting technical issues for faulty reporting and spares replenishing.
- Assist with preparation of Health & Safety Files
Commercial Projects
- Create Project From Customer Purchase order
- Place orders 3rd party material, sub-contractors, Intercompany purchasing
- Co-ordinate with Inspection companies such as Bureau Veritas to issue Certificate of Conformances/ customs agents to execute deliveries successfully
- Source, procure get competitive quotes with suppliers for products,
- Logistics & Coordinate Material equipment Delivery to various sites. Imports & Exports.
- Place purchase orders for all projects.
- Liaise with clients on lead times of Projects
- Assist in collecting the funds after Cobus has completed claims.
- Co-ordinate Rebate Letters for Duties
- Create handover Certificate
- Book travel arrangements flights, accommodation for project managers and site foreman’s
Stock
- Manage Stock at our Sandton Warehouse and book out stock when necessary, to a project/service or a product sales order if available, and can be assigned directly to an order. Storage Location 641A & 641F
Vendors & Material Codes Creation
- Create Supplier & Customer in SAP & S4 Hanna
- Create material codes for new products
- Assist with completion of credit applications.
Education
Completed my BCOM in Strategic Management in 2014.
Completed some short courses namely :
Freight Incoterms & Freight Training
AGL Airfield Lighting in Belgium
Finance for Non -Finance Managers in Dubai
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