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Rachel Mntambo

Rachel Mntambo

Customer service consultant

Administrative

Johannesburg, City of Johannesburg Metropolitan Municipality

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About Rachel Mntambo:

I am a very energetic person, I pay attention to detail, my 6 years in the banking industry particularly the customer service role has shaped me to become customer centric and put them in the center of everything we in the sector and make sure we deliver exceptional service. 

Experience

Response, handling and resolution to Query and complaints across all mediums(phone, fax & email)
•Identify customer needs and provides a high level of service experience
•Promotes the customers self- service options
•Lialise with other Department and third parties on behalf of clients as per mandates or flags
•Accurately captures updates or amends customers information and history notes
•Handles and ensure that service requests within mandate are actioned within agreed time

Education

Bachelors degree in Psychology.

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