Pitso Masoeu

I am a Technology-driven IT Administrator who integrates technical acumen with problem-solving expertise to expand IT operations. I have solid knowledge in information systems and communication network maintenance, installation, troubleshooting, administrative support, and user management. I am a highly effective team player, with proven success in quality control, customer service, technical support, and operations analysis. In addition to my technical abilities, I bring excellent communication skills and strong problem-solving skills to the table. My ability to think critically and fast has enabled me to maintain multiple tasks simultaneously. I am a fast learner, and I am eager to learn more as my dream is to grow in the IT space. Given an opportunity, I would become a great assert to your organization.

• Install, configure, and maintain local area networks (LANs), wide area networks (WANs), and wireless networks. • Monitor network performance, troubleshoot connectivity issues, and ensure network security. • Collaborate with network service providers to maintain connectivity and resolve network-related problems. • Provide technical support for desktops, laptops, printers, servers, and other IT equipment. • Install, configure, and upgrade hardware and software systems. • Troubleshoot hardware and s• Install, configure, and maintain local area networks (LANs), wide area networks (WANs), and wireless networks. • Monitor network performance, troubleshoot connectivity issues, and ensure network security. • Collaborate with network service providers to maintain connectivity and resolve network-related problems. • Provide technical support for desktops, laptops, printers, servers, and other IT equipment. • Install, configure, and upgrade hardware and software systems. • Troubleshoot hardware and software issues and perform repairs or replacements as necessary. • Maintain an inventory of hardware and software assets and ensure their proper documentation. • Administer and maintain servers, including operating system installation and upgrades, system backups, and user account management.oftware issues and perform repairs or replacements as necessary. • Maintain an inventory of hardware and software assets and ensure their proper documentation. • Administer and maintain servers, including operating system installation and upgrades, system backups, and user account management.

Academic Qualifications • Senior Certificate (Matric) – The beacon Secondary School (2012) • Career Readiness Certificates – Africa Tikkun (March 2015) Basic End User Computing, Contact Centre Support. • Information Technology Higher Certificate – The Vaal University of Technology (December 2015) • Management Development – The Aurum Institute (September2021)