PHILI MOFOKENG

Knowledge skills and Competencies

• Knowledge of Batho Pele principles
• Good problem solving, organising, planning and coordinating skills
• Experience in maintaining high level of confidentiality
• Ability to compile reports
• Attention to detailed and high level of accuracy in preparing and entering information.
• Knowledge of MS Word, Outlook, Access and Internet
• Committed, loyal and honest.
• Liaison Skills
• Good telephone etiquette
• Decision making skills
• Personal flexibility and ability to take the initiative when necessary

CURRENTLY WORK EXPERIENCE

Organization                                          : Department of Higher Education & Training

Position                                                 :Admin clerk

Duration                                                : 01 March 2022 till to date

MAIN DUTIES AND RESPONSIBILITIES 

• Provide a welcoming, courteous and efficient reception service for students, visitors and contractors.  
• Ensure that the reception area is welcoming, attractive and comfortable for visitors at all times and that, when appropriate, arrangements are made to meet individual needs. 
• Implement booking-in arrangements for all visitors and contractors in accordance with agreed College procedures. 
• Respond to enquiries from personal callers and direct students and visitors to appropriate locations on the site. 
• Receive, record and pass on enquiries to the appropriate person in a timely, efficient and courteous manner. 
• Provide a service for the receipt and distribution of forms/leaflets and other information to students, staff and visitors, as required. 
• Carry out a range of administrative tasks to support the Campus.
• Receive and direct all incoming calls on a multiline phone system, taking messages and distributing all messages efficiently to relevant staff and others within the College community 
• Receive and greet all visitors professionally, answering general questions where possible and referring specific enquiries to other staff where appropriate.
• Maintain the visitor register, ensuring that all visitors sign in appropriately and are given a visitor identification badge or carry some form of visual identification that meets the College requirements
•  Communicate with other Administration staff when the reception area is going to be unmanned and ensure that a back-up person has taken responsibility for the area during the College Receptionist’s absence 
•  Receive all incoming mail, courier packages and other deliveries not requiring special receipt by staff, and distribute all mail received.
• Capturing of data on COLTECH and assisting with student registration duties as delegated.
• Update register and statistics of students.
• Operate a variety of office equipment including a computer, fax machine and copier.
• Perform word processing, formatting, photocopying, printing, binding, collating, distribution and filing of documents, reports, and packs in accordance with College procedures and style guides.
• Ensures that files, records, documents, & stocks are appropriately maintained.
• Ensure the operation and functionality of the office equipment utilised in the Administration areas of buildings and monitor paper, forms and other stocks in the work room.
• Undertake regular stocktakes of pre-printed stationery, and ensure that stock levels are adequate at all times based on previous usage
• Coordinate student lost property, pro-actively ensuring the return of property to rightful owners.
• Manages intern program by conducting orientations; scheduling rotations and assignments; monitoring intern job contributions; coaching interns;  

OTHER QUALIFICATION

Name of Institution                                 : Mnambithi TVET College

Qualification                                         : Management Assistant

Modules                                                : Office Practice N4, N5 & N6

                                                             : Computer Practice N4, N5 & N6

                                                             : Communication N4, N5 & N6

                                                             : Information Processing N4, N5 & N6 

Year                                                      : 2016

EDUCATION QUALIFICATION

School Attended                                    : Ngcongcosi High School

Highest Grade Passed                             : Grade 12                                                   

Year                                                      : 2012

Subject                                                  : IsiZulu

                                                               : English

                                                              : Life Orientation

                                                              : Economics

                                                              : Mathematical literacy

                                                              : Business Studies

                                                              : Accounting