Olivia Naidoo

Experienced with a demonstrated history of working in the Gaming industry, Telecommunications and Retail. Skilled in Payments processing, Sales, Communication, Customer Relationship Management (CRM), AML, KYC, FICA, and Administration. I've assisted two start up departments with establishing and streamlining their payments processes. In addition I have assisted with various automation projects which resulted in many man hours saved, minimised human error and better turn around times.I am currently seeking an office hours position and I would like to offer any prospective employer my services and expertise, whether you're an existing business or a newly established department/ business.

Reporting directly to the Audit and Payments Manager.
Responsible to review and process real-money transactions and transfers daily.
Processing all allocated payments to clients by delegated deadlines each day.
Adhere to departmental policies and procedures during payment allocation.
Ensure all payments made are reconciled back to payment system and payment confirmations are correctly updated.
Monitor any pending payments and follow up with external processors to ensure payments are finalized on the payments system.
Resolve any payment period query within the standard SLA for the department and ensure information provided is detailed and complete.
Ensure failed payments are correctly updated on the payments system and action taken to resolve as per SOP – Escalation’s procedure for bank failures.
Escalate and resolve problems with external and internal payment systems.
Ensure successful payments are cleared on the payments on the payments system.
Liaise directly with clients via multiple communication channels such as email and telephone, to assist with complicated issues and providing fast, accurate and thorough responses.
Assessing new changes and identifying risks on clients/system/staff.
Work with the Audit and Payments Manager to implement financial management and reporting.
Identify areas for improvement in the payment process and provide creative ideas for changes to be made.
Attend to investigations of suspicious activity on clients accounts and report finding to the FICA and Compliance Manager and Fraud Department (SAR/STR/CTR/CTRA Reporting).
Identify and review other competitors to keep abreast of new features and provide suggestions to management.
Complete additional project tasks by assigned deadlines.
Providing analytical support such as the evaluation of business proposals and driving ad-hoc cross functional projects.

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