Octavia Le Golie

I have been living in the UK for the last 11 years where I gained valuable experience and knowledge in various different sectors working as an administrator. I am motivated, and can work independently or in a team 

BPP Holdings - Regulation and Compliance Officer - Dealing with misconduct - Feb 2023 - present 

Trinity College London​​July 2018 - November 2033

Assistant Team Leader

• Taking candidates through the registration process before theirSELT exams which includes; Checking ID presented conforms to the current SELT ID policy, Check the ID photo against the candidate, Check names (all 3 parts – look for extras/missing/mistakes), Check DOB, ID number, ID expiry Date, Nationality, Signature matches, Check ID details on Examination Report against original documentation, Check photo uploaded to TOL is a match against the candidate present and the ID that they have presented, Check that scanned and uploaded ID is an accurate copy of the ID presented by the candidate, Check over address for any anomalies and ask candidate to confirm, Check that candidate has no electronic devices, Make a visual check for any blue-tooth devices in and behind the ears, Follow correct procedure when problematic IDs are presented.

• Dealing with no passes refusals and withholds in a confidential manner – talking the candidate through the process and giving them the necessary guidance on the way forward.

• Invigilating for ISE exams on a weekly basis; making sure that all test papers are handled securely/sent back to Preston/discarded in the correct manner.

• Participating in marketing and charity events on a regular basis including Melas.

• Travelling to and assisting at fellow centres across the network including Manchester, Cardiff and Bristol on a regular basis, as well as running the weekend session in Leicester.

• Making sure that we are familiar with any policy changes that may be implemented by the Home Office and security teams

• Assisting with Home Office Compliance visits

• Ensuring a smooth operation of various processes and adherence to Trinity's policies, procedures as well as regulatory requirements, to maintain the security and integrity of the tests

• Playing a deputising role to the team, you will deliver supervisory administrative support to the centre and reinforce the local marketing and wider business development strategies

• Supporting training and development needs of centre staff, carry out quality checks, act as first escalation point for candidate/examiner complaints; whilst deputising for Centre Manager in their absence.

• Supervising and keeping abreast of the day-to-day operations within the test point

Complete Building Control​Jan 2018 – July 2018

Admin Assistant

• Handling customer enquires via telephone, professionally and courteously, within service levels.

• Directing calls to other department staff members as appropriate.

• Providing admin support to the internal teams and managers and surveyors.

• Booking customer visits/inspections in team members diaries and ensure all actions and notes are accurately logged onto database

• Completing and updating Project Information records.

• Issuing Initial Notices, Amendments and Cancellations to clients and local authorities

• Working within an evolving office environment where the ability to respond to changing customer needs and priorities are key.

• Using Microsoft Office, Outlook and Excel within a business environment.

Midland Heart​​June 2017 - October 2017

Administrator (2 Month Contract - Extended)

• Managing administrative processes to ensure the efficient systems and procedures are maintained

• Chasing references for potential and existing employees

• Entering data onto, and maintaining databases

• Issuing, sending and filing contractual change forms and letters

• Chasing and updating employees' right to work information

• Ensuring all tasks are completed effectively and in a timely manner

ABC Electrification​Sept 2016 - Feb 2017

SHE Administrator (3 Month Contract - Extended)

• Assist in the production and maintenance of SHE documentation as directed by the Head of Safety & Sustainability, SHE Managers and Advisors.

• Collate details of any accidents, incidents, close calls and/or other reported incidents from site.

• Assist in the maintenance of audit and assurance records by maintaining a tracking systems to monitor close out of non-conformances and other identified actions, ensuring these are raised to the Head of Safety & Sustainability to enable appropriate action to be taken

• Collate SHE KPI information from on-site project managers and site supervisors for record and report purposes

• Set up e-filing systems and manage them effectively

• Liaise with SHE Managers and SHE Advisers to ensure programme, project and corporate aim and objectives are delivered by providing excellent administrative services.

Qatar Airways London​​November 2013 - April 2016

Administration Assistant

• General maintenance of office building/fixtures

• Checking/maintaining meeting rooms and apartments

• Setting up of meeting rooms – preparing tea/coffee/lunch

• Assisting Country Manager and Vice President with admin related queries

• Renewal of office contracts i.e. Cleaning contracts, washroom contracts, milk contracts, renovations contracts, archiving contracts etc.

• Sourcing of new suppliers

• Assisting Admin Supervisor with building renovations

• Disposal of additional waste

• Maintaining stock levels of first aid kits – updating posters etc.

• Conducting Risk Assessments on all staff

• Arranging annual water testing as well as PAT testing for all locations

• Ordering and maintaining of stock/stationery levels/cleaning materials

• Setting up of new starters – new desk/chairs/stationery/PC equipment etc.

• Assisting Harrods Ticket Desk with maintaining office furniture/fixtures

• Distributing of internal OCS mail on a daily basis as well as preparing outgoing items for LHR/Doha

• Assisting Airports with ordering of new phones/IT equipment/ITassistance/Disposal of old furniture and stock

• Creating of Purchase Orders – All locations

• Creating of Workflows

• Overseeing H&S compliance for airport stations

• Annual asset verification at all locations

• Executive Assistant cover to Managing Director in the event that Executive Assistant was on leave/during period when individual had resigned, which included; screening of telephone calls, diary management, typing and distribution of official letters/documentation, communication with stakeholders in Doha/Ireland/UK, hotel/flight/train/taxi bookings.

MSC Cruises​​January 2013 – July 2013

Reservations Consultant

• Booking Reservations directly with passengers

• Flight bookings

• Ticket Changes

• Handling all general queries

• Advising of itinerary changes

Comair Limited – Kulula.com Airways​Sept 2010 – May 2012

Contact Centre Agent/OCC

• Reservations

• Flight tickets

• Car rentals

• Handling all Ticket Changes

• Re-bookings on British Airways

• General Queries

• Refunds

• Issuing Credits to passengers

• Advising passengers of delays/schedule changes

R E Traders and Therapy Tools cc​Feb 2008 – July 2010

Administration Assistant​

• Invoicing – Taking Orders

• Dispatch

• Reception Of Walk In Clients

• Answering And Screening Calls

• Data Capturing

• Client Liaison

• General Admin

• Typing Of Minutes

• Diary Management

• Filing

• Arranging Of  Workshops

Optima Handling Services​Nov 2005 – Feb 2008

Passenger Service Agent – Johannesburg International Airport

• Check In

• Kulula & British Airways

• Ticket Sales kulula.com

• Meet and greeting passengers

• Printing boarding tickets,

• Bagging and tagging passengers luggage

• Advising of possible changes to their travel arrangements

• Providing care and assistance to passengers with special requirements, unaccompanied minors and

wheelchair requests.

Harambe Community Development Centre​​Nov 2004 – Nov 2005

Administrator/Assistant to the Project Manager

• Data Capturing

• Filing

• Answering And Screening  Calls

• Receiving And Assisting Walk In Clients

• Taking Minutes In Monthly Board Meeting

• Client Liaison

• Interacting With Stakeholders From The

Department Of Social Development

I am educated until Grade 12