Nwabisa Kraai

As an individual that is highly organized and hardworking I seek a competitive and challenging environment where I will be able to serve and establish a career for myself. I am a young dynamic individual intending to contribute strong economic knowledge, interpersonal skills and gain experience. Excelled in roles requiring meticulous time management and proficiency in Microsoft office, achieving significant improvements in customer satisfaction and billing accuracy. Successful at efficiently handling client enquiries, billing and administrative tasks. 

Startek    November 2022 - current 

billing agent 

•Answering phone calls and provided friendly, knowledgeable service regarding the customers billing enquiries. 

•Investigating on CBS and on NG CRM to check when faults were logged so that the customer can be credited for the period without service. 

•Logging disputes for customers that need to be credited for services that were not rendered.

•Breaking down invoices and explaining to customers in detail. 

•Checking on X-Act and T-Agent if the fibre and telephone lines are suspended or active. 

•Sending invoices and statements to customers using outlook.

Consumer goods council of South  march 2021- February 2022

shared services intern 

•General administrative duties such as assisting members with completing forms.

•Customer care, attending to member enquiries timeously to eliminate complaints and escalations.

•Updating members information using Pastle 

•Accurate capturing of information. 

• Review outstanding member accounts and identify overdue accounts. 

•Generated invoices and statements using Sage. •Follow up on outstanding balances and ensure that members pay.

University of Johannesburg 

BCom in information management 

2021