beBee background
Professionals
>
Johannesburg CBD
Nthabiseng Mcoyi

Nthabiseng Mcoyi

9 Years experience in the WFM department.

Customer Service / Support

Johannesburg CBD, City of Johannesburg Metropolitan Municipality

Social

About Nthabiseng Mcoyi:

I have 16 years experience in the call centre industry. I worked as a  a customer care consultant for 5 years and was then promoted to being an RTA and received an employee of the month award  after 5 months in the new position. In 2021, after 10 years of being an RTA I was once again promoted to being a WFM scheduler. I am well skilled analyzing , reporting and Microsoft excel. I believe that integrity is one of the most important value to have as an employee.

Experience

I have 16 years experience in the call centre industry. I worked as a  a customer care consultant for 5 years and was then promoted to being an RTA and received an employee of the month award  after 5 months in the new position. In 2021, after 10 years of being an RTA I was once again promoted to being a WFM scheduler. During the time while I was an RTA I seconded as an MIS administrator where I developed my excel skills. 

Education

I studied beauty and health however I was not success in that industry and thefore development my skills in the call centre industry.

Professionals in the same Customer Service / Support sector as Nthabiseng Mcoyi

Professionals from different sectors near Johannesburg CBD, City of Johannesburg Metropolitan Municipality

Other users who are called Nthabiseng

Jobs near Johannesburg CBD, City of Johannesburg Metropolitan Municipality

  • Workforce Planner

    1 month ago

    Redial BPO Johannesburg

    We're looking for a Workforce Planner to join our team in Johannesburg. This role is key to balancing staffing levels, cost efficiency, · and employee experience across multiple campaigns. ...

  • System Integration Specialist

    2 weeks ago

    Altron Digital Business Gauteng

    Workforce Management (WFM) Integration Specialist responsible for analysing, designing, configuring and implementing data-driven WFM solutions for clients. · Design end-to-end WFM integration solutionsAnalyse customer requirements and design new business and system processesCraft ...

  • Head Emerging Risks and Scenario Development

    1 month ago

    Absa Group Sandton, Gauteng

    To support the Head: Stress Testing and Scenario Planning by taking responsibility for horizon scanning activities to identify emerging risks · and opportunities as well as developing scenarios to assess the impact of these on Absa Group · and its subsidiaries. · ...