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Nthabiseng Mcoyi

Nthabiseng Mcoyi

9 Years experience in the WFM department.

Customer Service / Support

Johannesburg CBD, City of Johannesburg Metropolitan Municipality

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About Nthabiseng Mcoyi:

I have 16 years experience in the call centre industry. I worked as a  a customer care consultant for 5 years and was then promoted to being an RTA and received an employee of the month award  after 5 months in the new position. In 2021, after 10 years of being an RTA I was once again promoted to being a WFM scheduler. I am well skilled analyzing , reporting and Microsoft excel. I believe that integrity is one of the most important value to have as an employee.

Experience

I have 16 years experience in the call centre industry. I worked as a  a customer care consultant for 5 years and was then promoted to being an RTA and received an employee of the month award  after 5 months in the new position. In 2021, after 10 years of being an RTA I was once again promoted to being a WFM scheduler. During the time while I was an RTA I seconded as an MIS administrator where I developed my excel skills. 

Education

I studied beauty and health however I was not success in that industry and thefore development my skills in the call centre industry.

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