beBee background
Professionals
>
Johannesburg CBD
Nthabiseng Mcoyi

Nthabiseng Mcoyi

9 Years experience in the WFM department.

Customer Service / Support

Johannesburg CBD, City of Johannesburg Metropolitan Municipality

Social


About Nthabiseng Mcoyi:

I have 16 years experience in the call centre industry. I worked as a  a customer care consultant for 5 years and was then promoted to being an RTA and received an employee of the month award  after 5 months in the new position. In 2021, after 10 years of being an RTA I was once again promoted to being a WFM scheduler. I am well skilled analyzing , reporting and Microsoft excel. I believe that integrity is one of the most important value to have as an employee.

Experience

I have 16 years experience in the call centre industry. I worked as a  a customer care consultant for 5 years and was then promoted to being an RTA and received an employee of the month award  after 5 months in the new position. In 2021, after 10 years of being an RTA I was once again promoted to being a WFM scheduler. During the time while I was an RTA I seconded as an MIS administrator where I developed my excel skills. 

Education

I studied beauty and health however I was not success in that industry and thefore development my skills in the call centre industry.

Professionals in the same Customer Service / Support sector as Nthabiseng Mcoyi

Professionals from different sectors near Johannesburg CBD, City of Johannesburg Metropolitan Municipality

Other users who are called Nthabiseng

Jobs near Johannesburg CBD, City of Johannesburg Metropolitan Municipality

  • InspHired Recruitment Sandton, Gauteng, South Africa

    Contact Centre Workforce Manager Our client in the Emergency Medical Services industry is currently looking for a Contact Centre Workforce Manager, · Develop and implement tactical operational solutions in the contact centre. · Overseeing Workforce Management (WFM), ACD/IVR, and ...

  • Redial BPO Roodepoort, Gauteng

    We are looking for a Workforce Manager to drive end-to-end Workforce Management across multiple campaigns. · 5–8+ years in BPO Workforce Management, · ...

  • ExecutivePlacements Johannesburg

    An established concern is on the lookout for an astute Finance Business Partner track financial performance and provide financial information, forecasting and analysis to help guide decision making for specified business units. · ...