Nosiviwe Grootboom

 I can speak Xhosa and English 

 Excellent problem solver

Patient Good Listener

 I can communicate easily Calm under pressure and effective communication skills Knowledge of Microsoft Packages and Windows applications

a I have telephone etiquette, knowledge retention, highest attention to detail and friendly person.

Technical Support Agent (Senior Associate)

 Troubleshooting of ADSL (Asymmetric Digital Subscriber Line), Fibre to the Home/Business, a WCDMA, assisting customer with problems connecting to the internet, Email Related issues, a Troubleshooting PSTN Lines.

EDUCATION

January 2009 — December 2009 ICLM Customer Management Level 4

Basic principles of CEM

 Getting inside the mind of your customer

 Evaluating, Interpretation and measuring the customer experience

 Developing, designing and implementing (delivering) customer’s experience strategies

April 2007 Success SD Call centre Certification

 Quality Customer Service O Proper Telephone skills

 Understanding customer needs

 Managing the Customer’s perception O Effective call handling

January — November 2006 Ndzondelelo High School Grade 12

• IsiXhosa
• English
• Biology
• History
• Business Economics
• Geography