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Durban
Nontsikelelo Xulu

Nontsikelelo Xulu

Customer Service Agent

Customer Service / Support

Durban, eThekwini Metropolitan Municipality

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About Nontsikelelo Xulu:

I’m a hard worker, fast learner, love reading, work well in a group and as an individual. I’m computer literate, love trying out new challenges. I’ve worked for a fee companies where Customer Service was the main objective. proficient in Ms Word, Powerpoint and Excel. Good at paying attention to details. I’m currently working for Sumptuous Caterers as an assistant catering manager. This is now my 3rd year with the company. I do mostly management of the staff, stock and consumption, stores, weekly purchase analysis, weekly cost analysis. Previously worked for Comair Limited, the airline for 3years. I can say that it where my love for Customer Service came in. 

Experience

2007-2010 : Comair Limited 

Training Passed : ACSA Airside Induction, Check-in, Dangerous Goods Training for Passenger Handling Staff Category 9, Passenger Handling

  

2013-2014 : The Unlimited (Inbound call centre)

Achievements : Trainer Position, Brilliant Behaviours, Top Team Player Award, Top Reactivations Performer.

 

2015-2016 : Cell C Head Office (Mhlanga Ridge)
Outbound Call centre

2022-Present  : Sumptuous Caterers Project

Job Desc.          : Assisting Catering Manager 

Education

Education

1993-1999 : George Cato Primary School

2000-2004 : Pietermaritzburg Girls’ High School

2005-2008 : Damelin College

 

Qualifications

Matric Subjects: English 1st Language HG, Zulu 2nd Language HG, History HG, Art HG,          Mathematics SG, Biology SG (Exemption)

Diploma : Diploma in Retail Travel ( Galileo First Class Online Computer Based Training Programme, VA 1 and 2 Virgin Atlantic Airways /GTMC Advanced Fares and Ticketing Training

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