Nompumelelo Immaculate Ramalamola
Customer Service / Support
Services offered
I am a customer service agent with experience assisting customers,resolving issues, and ensuring a positive service experience.Am currently working at gautrain as a customer service agent. My duties include assisting passengers.providing travel information,resolving queries,and ensuring a safe and smooth customer experience following safety procedure and maintain a high standard of service.
Experience
customer service professional with experience at gautrain,responsible for supporting passengers with travel information,ticketing,safety guidance,and issue resolution,known for excellent communication, patience and the ability to manage high-volume customer interaction while maintaining a positive and professional service experience.
Education
Madibane high school-matric
Lyceum college-High certificate in project management
EOH-Nqf level3 national in information technology
City of johannesburg-emergency management service
Apple tech college-Intro to computer
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