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Nkosazana Princess

Nkosazana Princess

Customer Service Consultant

Administrative

Cape Town, City of Cape Town

Social

Services offered

I'm a dedicated Customer Service Consultant with 3 years experience. I'm passionate about achieving my goals and seeing tasks to the finish line. Thus, customer satisfaction in this case is my passion. I'm an empath and exert excellent interpersonal and communication skills. I'm quite patient and I have a  wonderful set of soft skills. 

Customer service consultant
Customer service associate
Approximate rate: ZARR 75 per hour

Experience


Company:                 Discovery Health PTY LTD 
Nature of Job:          HP- Consultant 
Duties:                       Assist health providers with claim queries 
                                   Reprocessing medical aid claims 
                                   Confirming membership benefits on Paradigm 
Duration:                    20 January 2021 - 29 October 2021 
Reason for Leaving:  Relocated from Cape Town to Port Elizabeth 
Company:                 Amazon Development Centre  
Nature of Job:          Customer Service Associate and Food Market sales
Duties:                       Providing excellent Customer Service via telephone 
                                   Dealing with escalations 
                                   Assisting customers re-open accounts 
                                   General enquiries 
                                   Retail related issues
                                   Email correspondence   
                                    Assisting customers with online purchases from Wholefoods markets
                                    Assisting customers with returns and delays of fresh foods
                                     Assisting customers with online purchases from Prime Now restaurant 
Duration :        11 June 2018 – 15 September 2019   

 

Education

Institution: Nelson Mandela University  
BA Degree (Political Science & Public Administration)      -2019 


Institution: Riebeek College Girl’s High School 
Matric            -2014 
 

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