Nkatiseng Masuhlo

I an a diplomatic, self-starter and highly proficient Administration Professional with 5+ years’ experience showcasing year-over-year improvements in office productivity, operational efficiency, projects and customer service. Extremely innovative professional with a stellar track record in preparing and implementing efficient administrative systems. Maintains uncompromising focus on high quality standards and bottom-line service improvement. Provided top-notch support to executives and other office staff on a daily basis. Maintain excellent written and oral communication skills, problem resolution abilities, and a high level of confidentiality.

I am a forward-thinking and confident Public Relations Professional with well-honed communication skills and proven ability to build relationships. Able to promote and protect the reputation of a business by increasing the reach and quality of its communications. Creative and able to think of new and innovative ways to communicate and engage with audiences. Also, well-versed in providing administrative and secretarial support to management and stakeholders. Well-presented, articulate and capable of building and nurturing networks at executive and operational level. 

ACTING CAMPUS COORDINATOR                                                                                                 

April 2022 – August 2022

Training Portal (Pty Ltd): Training and Development 

Responsibilities:     

• Lead and conduct the day-today management of staff, student and campus activities
• Accountable for all assets of the campus
• Effective management of discipline and conflict management within the campus
• Assist with formulation, implementation and monitoring of policies to ensure effective and efficient management of the campus
• Plan, implement and facilitate training schedule of Business Practice, End User Computer, Project Management and Contact Centre Service Level 1-3
• Lead and support designated staff to ensure learner attainment

ADMINISTRATIVE ASSISTANT                                                                                                     

October 2020 – August 2022

Training Portal (Pty Ltd): Training and Development 

Responsibilities:

• Assisting disable learners with activity completion.
• Scanning and uploading learner’s activities.
• Inducting new disable learners on the company’s system.
• Offering administrative support to Assessor and Facilitator.
• Answering and making calls.
• Checking and advising learners on performance management and progression.
• Providing administrative support in printing of Learner’s course reports
• Preparing reports / monitoring Online Training Working Document
• Preparing weekly class schedule for learners

PUBLIC RELATIONS: STUDENT IN TRAINING                                                                                     

March 2019 – March 2020

Vaal University of Technology: Supply Chain Management 

Responsibilities:

• Developed and designed programs, intervention, and measures to enhance perceptions about the department.
• Dealt with tender invitations and advertising.
• Promoted the department to internal and external stakeholders.
• Organized yearly departmental programs / events
• Attended queries and offered solutions.
• Enhanced communication with other departments.
• Planned communication and public relations strategy to enhance departmental outlook
• Wrote articles.
• Provided admin support for tender processes.
• Organized and prepared all tender meetings
• Issued out, received and recorded tender submissions
• Ensured that there is a healthy relationship between internal and external stakeholders

ADMINISTRATIVE ASSISTANT: STUDENT IN TRAINING                                                           

July 2015 – January 2017 

Department of Education, Lejweleputswa District Office

Responsibilities:

• Dealt with correspondence, complaints and enquiries.
• Prepared and sent Programs and Invitations for workshops held.
• Provided administrative and secretary support to the Chief Education Specialist (CES).
• Managed the Chief Education Specialist diary.
• Communicated information from the CES office to the Circuit Manager’s.
• Arranged the Circuit Manager’s trip authorities and ensuring that they are signed.
• Maintained communication between the CES’s office and schools around Lejweleputswa District.
• Ensured that travel arrangements are well coordinated.
• Administered leave register for the CES
• Ensured safety of all documents in the CES office.

AD-HOC JOBS

SECRETARY TO LEGAL ADVISOR

January 2022– March 2023

• Preparing legal documents                                               ●  Schedule appointments and meetings                      
• Draft letters and other legal documents                              ●  File document electronically 
• Reply to and assist clients via e-mail                                  ●  Maintain high level of confidentiality at all times

VOLUNTEE EXPERIENCE

SESOTHO NEWS ANCHOR 

June 2018 – July 2018 

Sedibeng FM 

Responsibilities:

• Conducted research on local community and national current affairs
• Organized breaking news in a way that presents the most interesting aspect first 
• Revised scripts and prepare to deliver them
• Kept abreast of news developments by studying papers and attending events

EVENT ORGANISER 

July 2018 – August 2018 

Families South Africa (FAMSA)

Responsibilities:

• Planed a family day event according to requirements, target audience and objectives
• Came up with suggestions to enhance the event’s success 
• Prepared budget and ensure adherence
• Requested sponsorships from different companies 
• Lead promotional activities for the event

• Advanced Diploma in Public Relations Management  - Vaal University of Technology -2021
• Diploma in Public Relations Management  - Vaal University of Technology -2020
• National Diploma in Management Assistant - Goldfields TVET College -2017
• National Senior Certificate - Lehana Senior Secondary School -2011