Nkateko baloyin

I am a highly competent IT Professional with proven record in Technical Support, LAN/WAN, End-User Support, Network   Infrastructure monitoring, Server Installation, Router and Access Points Configuration. Over the past 10 Years I have gained an In-depth experience and exposure in numerous software packages and operating systems. I have strong technical skills as well as excellent interpersonal skills, enabling me to interact with a wide range of clients. I am eager to be challenged in order to grow and further improve my IT skills. My greatest passion is in life is using my technical know-how to benefit other people and organizations.

♦ Network Infrastructure monitoring {SmartICT, UniBASE, Extra-Hop}

♦ Pro-actively Monitored Network devices to resolve technical problems quickly

♦ Router and Access Points configuration {Mikrotik, Ubiquiti, Ruckus, D-Link, Huawei, TP-Link, LTE}

♦ Perform system health checks using monitoring tools

♦ First pass fault analysis

♦ Identify problems and Respond to Alerts and incidents 

♦ Logs incidents in a timely manner

♦ Wi-Fi Installation and Support

♦ Monitored Access Points through Wireless Lan Controller

♦ 3rd  party vendor fault logging 

♦ End User Support

♦ VoIP

♦ Plash Portal Design

♦ Liaise with Vendors

♦ Provided Customer Service

♦ Provided Mentorship to Interns for a period of 2 Years 

System Support NQF 5

Technical Support NQF 4