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Tebogo Malebana

Tebogo Malebana

IT Support / Installation engineer
Vereeniging, Sedibeng District Municipality

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About Tebogo Malebana:

Good Day

I am Tebogo Malebana, an IT support/ Installations engineer. I have worked with international clients to bring steady, reliable and efficient betting system experience from global award-winning gaming company, Kiron Interactive. I have worked with several RMM tools, launched several servers and maintained them consistently throughout, guaranteeing a smooth client product experience. I have offered real time technical assistance to clients through Skype, emails, and ticketing systems. I have a BSc Information Technology degree in which I have obtained from NWU Vaal campus. I think I am a suitable candidate for this role because I can handle high pressure and still deliver exceptional technical services and support. I can work independently or in a team-based environment.

Experience

WORK EXPERIENCE

Kiron Interactive (Dec 2021 – Nov 2022)

Role: Support and Installations Technician

Technical skills and job projects:

  • Collaborate the Microsoft 365 suite proficiently
  • All remote assistance tools (RDP, FortiClient, Open VPN, Pulse VPN,

Cisco Any connect, Any Desk and Team Viewer)

  • Software and hardware trouble shooting
  • Ticket systems and multitasking.
  • Operating system Skills
  • Examine Windows Events and basic log files
  • Responding To customer Emails and skype while adhering to SLA.
  • Level 1 and 2 Support Troubleshooting all issues that are logged.

Daily Maintenance

  • Hardware check on servers (HDD space, memory usage)
  • Weekly reboots and backup scheduling
  • Manual copying of backups to the Kiron offices server.
  • Check if events for games are resulting and are in check.
  • Use time sync tools for different worldwide time zones

 

 

 

 

General Setup tasks

  • Operator Group/operator setup.
  • Administration of Betman (Password reset/user requests).
  • Setup of cashiers from accounts team.
  • Assist with account related request.
  • Operator Setup. 
  • Operator Group Setup. 
  • Back-office users.
  • Data feed issues.
  • Vision X Data Integrators.

 

Curro DigiEd Jewel City / Academy Parkdene (Sep 2020 — Dec 2021) 

Role: IT Technician 

Technical skills and job projects:

  • Working with Server OS and related services (Windows Server, AD, DNS, GP).
  • CompTIA + or N+ skills in networking and development in IT infrastructures
  • Azure technology migration.
  • Maintain and of server rooms and IT related equipment within the company.
  • Installing, managing and administration of Office 365 suite.
  • Updates of assigned incidents, service requests and change management.

on prescribed internal or customer systems.

  • Maintaining SLA commitments for customers.
  • Operating system installations (Windows, Linux and Mac OS).
  • Loading and maintaining software according to company policy’s

 restrictions and permissions.

  • Hardware and software troubleshooting and maintenance.
  • Password resets for company stakeholders.
  • Connectivity related problem identification and diagnosis.
  • Outlook email configurations and support.
  • Build desktop/laptops to company standards.
  • Installation of new and replacement printers.
  • Log hardware calls with third parties and arrange shipping where necessary.
  • Liaise with suppliers to install equipment.
  • VoIP Phones Physical support.
  • Assist as may be required in project team activity.

 

 

 

 

 

Caitze Technologies (Jan 2013 — Feb 2014) 

Role: Graphics Designer

Technical skills and job projects:

  • Created multiple business profiles for local businesses.
  • Construction, Law firms, restaurants, guesthouses, churches 

and small industry businesses. Designs that are an interdisciplinary

problem-solving activity which combines visual sensitivity with skills 

and knowledge in areas of communications, technology and business.

  • Designing of marketing communications as well as content generation 

to be used across all digital assets & channels

  • Conceptualization and production of fresh ideas for online/ digital material
  • Managing the creation of marketing material from concept and design to final artwork
  • Working closely with photographers, retouches, suppliers and printers
  • Constant creation and conceptualization of new and fresh ideas
  • Facilitate reproduction and printing
  • Executing against briefs
  • Ensuring all work aligns to brand positioning & guidelines
  • Software and tools used: Dreamweaver, Corel Draw, InDesign, HTML5, 

Text Files, Asp.Net and C#

 

Enav8 (Jan 2011 — Dec 2014) 

 

Brand Ambassador

 

Professional skills:

 

 • Interpersonal skills

 • Communicational Skills

 • Understanding fundamental company products and services, reduced hard sell to softer sell

• Good company representation and good sales representation.

Education

Matric (Jan 2006 — Dec 2010) 

School: Hoërskool Drie Riviere

Subjects completed:

  • Mathematics HG
  • Physical Science
  • Information Technology
  • Geography
  • English HL Afrikaans
  • Life Orientation

BSc Information Technology (2014- 2020)

School: North-West University

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