Tebogo Malebana

Good Day

I am Tebogo Malebana, an IT support/ Installations engineer. I have worked with international clients to bring steady, reliable and efficient betting system experience from global award-winning gaming company, Kiron Interactive. I have worked with several RMM tools, launched several servers and maintained them consistently throughout, guaranteeing a smooth client product experience. I have offered real time technical assistance to clients through Skype, emails, and ticketing systems. I have a BSc Information Technology degree in which I have obtained from NWU Vaal campus. I think I am a suitable candidate for this role because I can handle high pressure and still deliver exceptional technical services and support. I can work independently or in a team-based environment.

WORK EXPERIENCE

Kiron Interactive (Dec 2021 – Nov 2022)

Role: Support and Installations Technician

Technical skills and job projects:

• Collaborate the Microsoft 365 suite proficiently
• All remote assistance tools (RDP, FortiClient, Open VPN, Pulse VPN,

Cisco Any connect, Any Desk and Team Viewer)

• Software and hardware trouble shooting
• Ticket systems and multitasking.
• Operating system Skills
• Examine Windows Events and basic log files
• Responding To customer Emails and skype while adhering to SLA.
• Level 1 and 2 Support Troubleshooting all issues that are logged.

Daily Maintenance

• Hardware check on servers (HDD space, memory usage)
• Weekly reboots and backup scheduling
• Manual copying of backups to the Kiron offices server.
• Check if events for games are resulting and are in check.
• Use time sync tools for different worldwide time zones

General Setup tasks

• Operator Group/operator setup.
• Administration of Betman (Password reset/user requests).
• Setup of cashiers from accounts team.
• Assist with account related request.
• Operator Setup. 
• Operator Group Setup. 
• Back-office users.
• Data feed issues.
• Vision X Data Integrators.

Curro DigiEd Jewel City / Academy Parkdene (Sep 2020 — Dec 2021) 

Role: IT Technician 

Technical skills and job projects:

• Working with Server OS and related services (Windows Server, AD, DNS, GP).
• CompTIA + or N+ skills in networking and development in IT infrastructures
• Azure technology migration.
• Maintain and of server rooms and IT related equipment within the company.
• Installing, managing and administration of Office 365 suite.
• Updates of assigned incidents, service requests and change management.

on prescribed internal or customer systems.

• Maintaining SLA commitments for customers.
• Operating system installations (Windows, Linux and Mac OS).
• Loading and maintaining software according to company policy’s

 restrictions and permissions.

• Hardware and software troubleshooting and maintenance.
• Password resets for company stakeholders.
• Connectivity related problem identification and diagnosis.
• Outlook email configurations and support.
• Build desktop/laptops to company standards.
• Installation of new and replacement printers.
• Log hardware calls with third parties and arrange shipping where necessary.
• Liaise with suppliers to install equipment.
• VoIP Phones Physical support.
• Assist as may be required in project team activity.

Caitze Technologies (Jan 2013 — Feb 2014) 

Role: Graphics Designer

Technical skills and job projects:

• Created multiple business profiles for local businesses.
• Construction, Law firms, restaurants, guesthouses, churches 

and small industry businesses. Designs that are an interdisciplinary

problem-solving activity which combines visual sensitivity with skills 

and knowledge in areas of communications, technology and business.

• Designing of marketing communications as well as content generation 

to be used across all digital assets & channels

• Conceptualization and production of fresh ideas for online/ digital material
• Managing the creation of marketing material from concept and design to final artwork
• Working closely with photographers, retouches, suppliers and printers
• Constant creation and conceptualization of new and fresh ideas
• Facilitate reproduction and printing
• Executing against briefs
• Ensuring all work aligns to brand positioning & guidelines
• Software and tools used: Dreamweaver, Corel Draw, InDesign, HTML5, 

Text Files, Asp.Net and C#

Enav8 (Jan 2011 — Dec 2014) 

Brand Ambassador

Professional skills:

 • Interpersonal skills

 • Communicational Skills

 • Understanding fundamental company products and services, reduced hard sell to softer sell

• Good company representation and good sales representation.

Matric (Jan 2006 — Dec 2010) 

School: Hoërskool Drie Riviere

Subjects completed:

• Mathematics HG
• Physical Science
• Information Technology
• Geography
• English HL Afrikaans
• Life Orientation

BSc Information Technology (2014- 2020)

School: North-West University