

Nicole Chutumia
Customer Service / Support
About Nicole Chutumia:
Customer service has become a strong quality as it has become part of my daily life at work .These qualities have
translated into my personal life . My previous position allowed me to interact with clients which has
developed certain skills, such as : Customer focus ,listening attentively, smiling at all times allows me to acknowledge my
clients needs, which also allows them to feel comfortable, welcomed, important and valued as a client.
Experience
Collections outstanding
Accounts in arrears
Email ,posting faxing
Monthly statements to
Customer
Legal handovers
Banking of cheques
tracing payments from
statement to customer
account
Data Capturing customer
feedback
Filling
ITC checking
Email ,posting faxing
Monthly Invoices to
Customer
Capturing new accounts
Legal handovers
Client Liaison
FICA updating customer
profile when request .
Credit Controller Chubb Security Midrand
3 years Doing security check on
customer before login into
their Bank Accounts before
assisting customer
Data Capturing customer
feedback
Assisting customers to
register for cellphone
banking ,internet banking
and my Updates
To receive sms notification
every time money comes in
and goes out of their account
To check they balances using
the cellphone banking and
internet banking
To load benefiecies on the
accounts and do payments
from their accounts
To do inter account transfers
through cellphone banking
and internet banking
To purchase airtime and
electricity via internet and
cellphone banking
To check they daily ,weekly
and monthly statements an FICA updating customer
profile when request .
4 years Assisting customer by
forwarding Quotations and
Pre-forma invoices to
customer on daily basis
Receiving all Proof of
Payments from customers
and allocating to customers
accounts
Converting all Quotes into
orders and preparing orders
for collection or delivery as
customer request .
Following up on customers
payments and Quotations
that were sent to customer
Providing customer with
banking details and as to how
payments can be done via
cheques or EFT
Assisting customer
availability on stock in the
store or at other stores
Ordering stock at other store
for customer and advise
when stock will be available
Advising customer on
delivery of stock on date
Assisting customer
telephonically on prices
Providing total amount on
delivery prices for customer
in various areas
Receptionist
Uphold the good image of
Makro at all times
Deal with general customer
queries and complaints
Update and manage the SAP
CRM Makro
data base timeously and
accurately
Deal with all aspects of the
Makro card such as new
cards, day passes card
replacements, card updating,
queries, linking of cards to BP
number, recruitment,blocking
cards, attribute management
Education
Highest Grade Passed Grade 12 Matric
Name of school Rust Ter Vaal Secondary School
Year 2005
Subjects English, Afrikaans, Geography, Biology, History , Business Economics an
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