Nicole Chutumia

Customer service has become a strong quality as it has become part of my daily life at work .These qualities have 
translated into my personal life . My previous position allowed me to interact with clients  which has 
developed certain skills, such as : Customer focus ,listening attentively, smiling at all times allows me to acknowledge my 
clients needs, which also allows them to feel comfortable, welcomed, important and valued as a client. 

 Collections outstanding
 Accounts in arrears
 Email ,posting faxing
 Monthly statements to
 Customer
 Legal handovers
 Banking of cheques
 tracing payments from
 statement to customer
 account
 Data Capturing customer 
feedback
 Filling
 ITC checking
 Email ,posting faxing
 Monthly Invoices to
 Customer
 Capturing new accounts
 Legal handovers
 Client Liaison
 FICA updating customer 
profile when request .
Credit Controller Chubb Security Midrand 
3 years  Doing security check on 
customer before login into 
their Bank Accounts before 
assisting customer
 Data Capturing customer 
feedback
 Assisting customers to 
register for cellphone 
banking ,internet banking 
and my Updates
 To receive sms notification 
every time money comes in 
and goes out of their account
 To check they balances using 
the cellphone banking and 
internet banking
 To load benefiecies on the 
accounts and do payments 
from their accounts
 To do inter account transfers 
through cellphone banking 
and internet banking
 To purchase airtime and 
electricity via internet and 
cellphone banking
 To check they daily ,weekly 
and monthly statements an FICA updating customer 
profile when request .
4 years  Assisting customer by 
forwarding Quotations and 
Pre-forma invoices to 
customer on daily basis
 Receiving all Proof of 
Payments from customers 
and allocating to customers 
accounts
 Converting all Quotes into 
orders and preparing orders 
for collection or delivery as 
customer request .
 Following up on customers 
payments and Quotations 
that were sent to customer
 Providing customer with 
banking details and as to how 
payments can be done via 
cheques or EFT
 Assisting customer 
availability on stock in the 
store or at other stores
 Ordering stock at other store 
for customer and advise 
when stock will be available
 Advising customer on 
delivery of stock on date
 Assisting customer 
telephonically on prices
 Providing total amount on 
delivery prices for customer 
in various areas
 Receptionist
 Uphold the good image of 
Makro at all times
 Deal with general customer 
queries and complaints
 Update and manage the SAP 
CRM Makro 
data base timeously and 
accurately
 Deal with all aspects of the 
Makro card such as new 
cards, day passes card 
replacements, card updating, 
queries, linking of cards to BP 
number, recruitment,blocking 
cards, attribute management

Highest Grade Passed Grade 12 Matric 
Name of school Rust Ter Vaal Secondary School 
Year 2005
Subjects English, Afrikaans, Geography, Biology, History , Business Economics an