Nick Nyiko Mthombeni

Highly motivated IT Support Technician with expertise in technical support, system administration, and help desk support. Skilled in troubleshooting
hardware and software issues, providing remote and on-site IT assistance, and ensuring smooth IT operations. CompTIA A+ certified and pursuing CompTIA N+ certification. Adept at managing Active Directory, Microsoft 365,
network troubleshooting, and IT Service Management (ITSM). Passionate about delivering excellent end-user support in fast-paced environments

Junior System Engineer with hands-on experience providing first-line IT support, installing and maintaining hardware/software, and troubleshooting network and system issues in both on-site and remote environments. Proficient in managing user accounts through Active Directory, deploying devices, and supporting end-user computing across desktops, laptops, and mobile platforms. Skilled in using Microsoft 365, Google Workspace, VPNs, and remote desktop tools. Experienced in handling IT assets, documenting systems, and resolving technical tickets. Strong foundational knowledge in networking (TCP/IP, DNS,DHCP), operating systems (Windows, Linux), and cloud platforms (AWS, Azure). Demonstrates excellent problem-solving, communication, and customer service abilities, with additional exposure to administrative and client-facing roles within government services.

Bachelor of Science in Information Technology (NQF 7) – Richfield Graduate Institute of Technology

Focused on advanced IT modules including Networks, Cloud Computing, Cyber Security, Database Systems, Server Technology, Artificial Intelligence, IT Project Management, and Business Intelligence

Higher Certificate in Information Technology (NQF 5) – Richfield Graduate Institute of Technology

Covered foundational IT subjects such as Help Desk Technology, Systems Software, E-Commerce, and Business Communication

National Senior Certificate (NQF 4) – Matsambu High School

Completed with subjects including English, Mathematical Literacy, Life Sciences, Geography, Agricultural Science, and Xitsonga.