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nelly patricia nkosi

nelly patricia nkosi

Retention client liaison officer
Midrand, City of Johannesburg Metropolitan Municipality

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About nelly patricia nkosi:

Dedicated individual, goal-driven, and Customer-focused with excellent service, good communication skills and to work without supervision yet be productive.

Experience

  • Assist clients by liaising with various parties via emails and calls to obtain quotations, renewals, policy 
    changes, and alignment of contract expiry dates.
     
  • Build strong relationships with clients, and internal, local, and global stakeholders for device servicing 
    Conduct an analysis of clients’ existing contracts and provide appropriate recommendations for 
    devices and flexible benefits 
     
  • Work closely with the sales team to ensure timely renewals and onboarding of new businesses 
     
  • Lead renewal activities, including meetings, presentations, requests for proposal (RFP), and placement
    surveying clients and escalating to management
     
  • a weekly report of statistics

Education

Second-year student at Boston College studying for a Diploma in Business Management

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