Ncumisa Mqikela

Ncumisa is an experienced customer service specialist
I am a disciplined, multilingual and highly motivated individual who has participated in community engagement projects as a volunteer
I am able to perform general and advanced administrative duties
I got training in Microsoft Office and Sage Pastel
I am a hard worker and passionate for excellence as well as willingness to learn new things
I have the ability to work under pressure and work well in a team

I worked for Ricoh South Africa Service Department for more than 3 years . Duties included : 

• Being responsible for handling inbound and outbound calls, chats, and emails to assist customers with their queries, escalations, service requests
• Assisting with managing strategic accounts and service desk functions. Ensuring all tasks are handled within the Service Level Agreement.
• Working alongside sales, technical support, and product teams to provide a well-rounded service experience to customers internally and externally. 
• Being responsible for promoting, training, and directing customer traffic toward the self-service platforms

1. National Certificate : Contact Centre and Business Process Outsourcing Support (NQF Level 3)
2. Diploma in Accountancy
3. End User Computing Course
4. Matric Certificate