Nazley Jacobs

With over 20 years in hospitality, I have experience in front-of-house, conference and banqueting, sales and marketing departments, and key performance indicators as my last position as Sales and Marketing Coordinator at a 5-star property based in Waterfront, Cape Town

1. ADMINISTRATION                            40%               
2. COORDINATION & SUPPORT         35% 
3. SERVICE DELIVERY                          25%   

EMPLOYMENT HISTORY

Cape Grace Hotel

Sales and Marketing Coordinator
Duration: April 2008 – January 2021
Employer Sector: Hospitality & Restaurant
Type: Permanent

Key Responsibilities:

• Supported Executive Sales Manager and Regional Sales Managers in the US, LATAM, UK, and Europe.
• Assisted with regional statistics and reporting.
• Managed DMC and travel agent collateral requests (local and international).
• Organized travel arrangements for tradeshow events, including accommodation, visas, and transport.
• Assisted with show registration, stand confirmation, and exhibitor attendance.
• Prepared and sent collateral to show locations prior to arrival.
• Scheduled appointments and negotiated STO contracts and corporate rates.
• Created and managed corporate and STO profiles, including loading new contracts.
• Maintained and updated the database.
• Handled office administration, including stationery, courier services, filing, invoices, and financial reconciliation of monthly company credit cards.

Reason for Leaving: Seeking new challenges and opportunities.

Protea Hotel Sea Point

Conference and Events Manager
Duration: March 1997 – May 2008
Employer Sector: Hospitality & Restaurant
Type: Permanent

Key Responsibilities:

• Managed the sales and marketing of the conference center, including pricing, promotions, branding, and profile management.
• Communicated daily with the management team, planned work schedules, and ensured client requirements were met.
• Addressed customer complaints and ensured all events ran smoothly.
• Prepared quotations, contracts, pro forma invoices, and managed monthly stock controls.
• Managed budgets and financial plans, achieving profit targets.
• Recruited, trained, and monitored staff performance.
• Supervised maintenance, supplies, and furnishings.
• Researched markets to identify new business opportunities.
• Negotiated with external service providers and suppliers.
• Ensured compliance with health and safety, licensing laws, and other legal regulations.
• Implemented effective security systems and handled day-to-day troubleshooting.

Reason for Leaving: Pursued new challenges.

EDUCATION HISTORY

Senior Certificate

Crystal Senior Secondary School

• Qualification: Grade 12 (Matric)
• Completion Date: December 1991

Certificate in Conference, Exhibition, and Event Management

Damelin College - Mowbray, Western Cape

• Completion Date: December 2007
• Subjects: Conference, Exhibition, and Event Management