

Nasimah Essop
Administrative
About Nasimah Essop:
Im a hard working person. As such I approach work with a I can do attitude, always taking the customers needs to account. I deliver excellent customer service in line with the business requirements. I am dependable, punctual and detail orientated. I have the ability to work independently or as part of a team. I am able to work under pressure and I accept responsibilities for both my own and my teams actions. My colleagues and I have a good working relationship and they feel comfortable speaking to me about work related queries, in order to come up with a possible solution.
Experience
Change Analyst
- Liaising with internal resolver teams and customer with queries/ concerns around changes
- Training and assisting Junior Change Analysts with workload and providing advice and guidance
- Create/ review/ update documentation to outline Change Management processes
- Attending and representing Computacenter Change Management on CAB conference
- Managing changes promptly throughout lifecycle, ensuring information is accurate and correct approvals are obtained
- Email management, timeously responding to emails from customers and peers
- Managing various customer changes throughout lifecycle
- Compiling a monthly summary report
Certificate : ITIL V4
Certificate Advance writing skills
Incident Management
- Incident Management on a number of different customers' incidents trying to maintain high quality
- Generating reports with all open/pending incidents per customer
- Creating overview reports for specific customers
- Trending on certain types of incidents and different resolver teams
- Reduce customer escalations by ensuring incidents remain up to date and are resolved in quicker possible time.
- Trying to prevent incidents from breaching where possible
- Escalating incidents when necessary
- Creating run books to document new processes
Education
Institution: Msc College
Course: National Diploma: Travel and Tourism Completed