Nare Teffo

I am Nare Teffo, I am a highly motivated individual with the drive to learn and improve my skillset in the IT environment. I have great work ethics, well disciplined, well Organised and loyal to my work. I understand the importance of time management, customer care and working as a team to meet the standards of the client.
I have strong desire to learn and enhance my abilities, knowledge and skills along with professional drive. I am always looking for better ways to challenge myself and I believe that with this role at mimecast I will be able to do that and become the
best version of myself, because with great responsibilities come big challenges.
I will be an asset to your team because I am hard working, passionate individual with a creative mind. Looking forward to joining your team

I worked as a Support IT Technician for Solidhope Tech which is an internet service provider based in Pretoria cbd.I did an in-service training for 5 months and during that time ,I did a variety of tasks such as installing and configuring the internet, Maintained  all telecoms associated equipment, i.e. Mikrotic, IP phones, PBX, Firewall, Switches, Routers, and Servers etc.  I also worked in the Help Desk support department as a first line support where I assist clients telephonically and via Email with their connectivity issues. I maintained the Ubiquiti Network Management System, CRM and  made sure the schedule for the day is going according to plan. I logged, tracked and resolved requests and incidents according to Standard Operating Procedures and ensured all queries are resolved within the agreed Service Level Agreement

I am an IT in systems development graduate