Mveliso Mtana

I am looking for a responsible position in a
supportive environment where I can help the
company grow in value utilizing my capabilities and
abilities. I am a dedicated and persistent person.
One of my greatest key strengths is that I have a
sense of responsibility. I have a high attention to
detail and accuracy. I consider myself a lifelong
learner because I have a belief that my mind is
unlimited, and what I learned from school is that I
find it easy to adapt.

WORK EXPERIENCE

ISON Xperiences (BPO) (October 2022 – February 2023)
• Position : Vodacom FTTH Technical Support Agent
• Duration : 5 Months
• Reason for leaving : Relocated

My Duties included:
• Process FTTH customer service and technical service enquiries through inbound calls and provide end to end services.
• Ensure that progress of every query logged is monitored until the issue is resolved.
• Performing any ad hoc tasks as instructed.

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Genii Analytics & AI (BPO) (April 2021 – September 2022)
• Position : Quality Analyst
• Duration : 1 year 7 Months

My Duties included:
• Evaluation of inbound/outbound calls, correspondence as well as business processes to measure the effectiveness of service provided to the customers by the agents.
• Identify & report on problem areas, trends and training need with the view of the agent development.
• Meet or exceed Transaction Quality Target as set by the Client/Business.

Campaigns:
• STANLIB Investment
• THE PPRA (Property Practitioners Regulatory Authority)
• SAMSUNG SA: Promotions
• BPESA: Vaccination Program

EDUCATION

Tyali Senior Secondary School (2010 – 2012)
National Senior Certificate (Grade 12)

 Megabro Computer School (2013)
Computer Literacy (Office Suite)

 Falsebay College (2014 – 2016)
NQF 4: Information Technology & Computer Science

Torque-IT (2017 – 2018)
NQF 5 – IT: Systems Support

Wethinkcode_ (2018 – 2019)
NQF 5 – Software Engineering

MasterGrade IT (2019)
NQF 5 – IT: Systems Development (Coding & Robotics)

Altron Bytes People Solutions (2020)
IT: Cybersecurity