Monica Balite

 I am a passionate, knowledgeable, hands on and outcome oriented professional capable of working with people from all walks of life. A team player with strong interpersonal skills accustomed to addressing the changing needs of an office and always willing to offer support to colleagues and superiors.

Office Administrator at RiSA( The Recording Industry of South Africa) 

Handle customer complaints with empathy and composure.
As the point of contact for clients (members), and stake holders, - Provide
information by answering queries and requests.
·
Deals with phone calls, face to face enquiries and any correspondence that
comes into the organization e.i. website queries.
·
· Implement Office procedures and systems.
Explain to users/members how the system work and how to benefit from
the license they have obtained.
·
· Help with queries for the S.A.M.A (South African Music Awards) office.
· Proactively participate in meetings and help create new practices.
Update membership database, keep important information and
documents.
·
Act as a liaison between members and stake holders i.e. sending surveys and
notifications to members as when requested.
·
· Prepare registrations and branding at events.
Preparation of membership and users reports for management and the
global regulatory organization. (IFPI)
·
· Gather information from members and users and create F.A.Q lists.
Help to organize meetings and travel arrangements (car rentals etc.)
booking venues for functions.
·
· Monitor office supplies and order replacement when needed.
· Send Invoices to members when requested.
Receive membership prove of payment and update payments on the
system.
·
· Capturing and managing licenses/ membership database.
Help with collection of membership fees. ·
·
Create shortlist of candidates for clients and set up interviews and
assessments.
·
· Reference checking i.e. ITC and qualification checks.
· Attend client briefs
· Brief candidates on job responsibilities, requirements, salaries and benefits.
· Updating database.
· Candidate Relationship Management.
· Reviewing SLAs and Quotations.
· Help compile employment contracts.

Bachelor of Social Science ( Major in Industrial and Organisational Psychology) -University of Cape Town 

Postgraduate Diploma in organisation and management (PDOM) -University of Cape Town