Jihaad Alexander

I am an efficient and responsible person who prides myself on the ability to make sure I always do my best. My experience in this field and constant eagerness to upskill myself makes me the perfect fit for this position.

As an advisor with a background in quality assurance , I am confident I will prove an asset to your company. As I look forward to my next chapter , I hope to apply my experience and perspective to help hit and exceed goals

Customer Service Consultant
CAPITA SA
A high level of maintained focus and commitment was met by me as the campaign was focused on troubleshooting technical devices for the British found electronics company, HIVE. I excelled and consistently provided impeccable resolutions skills which was recognized by my peers, and constantly proved my work ethic within the company.
Towers foreshore Cape Town
,
 Financial advisor / Debi check consultant February, 2022 - February,
2023
Quality assurance February, 2023 -
present,
YMA Consulting
Successfully handled multiple roles as a financial advisor via telecommunications as well as in person conversing. With an average success rate of 95-98 percent with all clients in 4 different languages I was able to deliver excellent customer service to 30- 50 clients a day. I was able to achieve results which allowed the company to excel in many different ways.
Main Claremont Cape Town
FoundEver SA
I conduct coaching sessions and audits to ensure compliance with company standards and UK call handling requirements. I utilised quality management software to track and monitor calls and ensure performance metrics are met, I also participate in root cause analysis and corrective action planning to address quality issues and prevent recurrences
V&A Waterfront silo district

Matric
January, 2014 - December, 2019
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Camps Bay High School
Business management College Of Cape Town