Monalisa Mash

Enthusiastic Sales and Customer Service professional with expertise in
communication and negotiating. Driven to provide superior quality
customer service. Innovative in leveraging extensive knowledge of
products and services as well as creating solutions for customers to
drive loyalty, retention and revenue. Highly adept at training,
managing, coaching and mentoring sales and customer service
associates with talent for interacting with staff at all levels of
organization and public. Organized Office Worker with top-notch
administrative skills and solid background in banking. Surpasses business
targets while satisfying diverse customer demands. Independently
handles clerical tasks, including routing correspondence and
coordinating travel arrangements to keep business operations smooth.

Met with existing customers and prospects to discuss
business needs and recommend optimal solutions.
Developed and delivered engaging sales
presentations to convey product benefits.
Implemented marketing strategies and techniques,
increasing revenue and customer satisfaction.
Pursued minimum of 300 new leads each month.
Recommended accurate and effective solutions to
customers after identifying problems.
Helped resolve client problems quickly with superior
customer service.
Completed customer contracts and warranties as
part of administrative aspects of sales.

NQF5 BANKING ADVICE

MATRIC

RE5