Mmatshepo Mangena
Retail
Services offered
I'm passionate about my work, and I know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.individual who isn't afraid to face a challenge I am ambitious and driven. I thrive on challenges and constantly set goals for myself, so I have something to strive toward. I'm not comfortable with settling, and I'm always looking for an opportunity to do better and achieve greatness
Experience
maintains meticulously high standards for customer care. This is where i gained most of my experience as a call center agent as all of the customer care processes meet the rigorous requirements of the Customer Care Performance Center
Education
Verizon Wireless enterprise and small business offerings. Including business wireless, business internet, services, and solutions.Dealt with everything that comes with digital devices as it is a paperless environment handled queries such as explaining bills to a customer troubleshooting devices, porting in lines and port out transferring service, upgrading devices, activation, changing plans, adding perks and account management
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