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Strubens Valley
Michelle Tshabalala

Michelle Tshabalala

Client Experience Equities Lead

Customer Service / Support

Strubens Valley, City of Johannesburg Metropolitan Municipality

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About Michelle Tshabalala:

Client Experience Lead with strong expertise in Global Markets service delivery, digital
platform support and end‑to‑end client engagement. Skilled in resolving complex client
issues. Recognised for building strong client relationships, improving service processes, and driving continuous improvement to enhance the overall client experience.

Experience

STANDARD BANK 

  • Online Share Trading (Global Markets) I October 2023 to date I Client Experience Equities Lead
  • Online Share Trading I October 2008 to September 2023 I Online Trader 2IC
  • Jozibond Project I April 2007 to September 2007 I Call Centre Consultant

     

 

Education

  • Bachelor of Laws (LLB) I Regenesys (in progress)
  • Diploma in Law (Paralegal) I University of Johannesburg
  • Higher Certificate in Management I Milpark Business school
  • Moonstone I FAIS Representative (RE5)
  • South African Institute of Financial Markets I JSE Trader Exam
  • Moonstone I Class of business (Investments)

 

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