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Mathapelo Makgato

Mathapelo Makgato

Customer Care Representative at Samsung

Customer Service / Support

South Africa, West Coast District Municipality

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About Mathapelo Makgato:

*Passionate, hardworking, dependable, and honest,

*Self-drive, highly motivated, work under pressure and goal orientated,

*Work independently, with high degree of responsibility,

*Team player, analytic, initiate and manage change,

*Excellent telephone etiquette,

*Target driven, time management.

 

Experience

Risk Management - Customer Satisfaction Portal,

*Quality Assurance – Call evaluation and coaching,

*Handheld Products troubleshooting,

*Home Appliance Support,

*Audio Visual Support,

*Booking customers’ products for repairs or servicing,

*Escalating and resolving customer’s complaints,

*Providing Technical support to customers.

Education

Pastel Accounting and Bookkeeping        Certificate                           2012

Matriculation Certificate                                                                           2000

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