Marshaniqe Michaels

This Marshaniqe Michaels. I am a self focused individuals, with exceptional communication and  interpersonal skills, to provide customers with a first class customer service experience in a contact  centre environment.  

I’m self-motivated, able to learn and master new information and multiple processes quickly and  have a professional approach always ensuring the highest level of Quality. I got experience by  taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards.  

Experience/ Education: 

Grade12 and 4 years Call Centre Experience in Inbound calls in the , Dealing with people From the Uk , And I have partially experience in Insurance department, i have been in this industry for 3 years 

 My Skills  

Time management, attention for details, accuracy for processing, Interpersonal skills, reconciliation, administration, telephony, customer service, Good Communication,Good at working under  pressure. 

Experience in Computer literacy-MS Office; MS Word; Power Point and Excel

Freedom Life - Freedom life at the time I was working there was a insurance policy, I worked there 3 years . Inbound and Outbound 

I Worked at Capita ,Moved different campaigns within Capita and I started in 10 Feb 2020

Most relevant Education is Grade 12 matric