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Durban North
Mark Setzkorn

Mark Setzkorn

Retail Store Operations , Director

Retail

Durban North, eThekwini Metropolitan Municipality

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About Mark Setzkorn:

Specialist in Retail Operations Management, across multiple functions 
with combining Entrepreneurial and Corporate mindset.
Innovative with 29 years of experience in all aspects of business. 
Visionary creator and business operations manager with demonstrated 
ability to find "GAPS" in the market and to take idea from concept to 
delivery to produce profitable results and enhancing customer 
experience. Collaborative in working closely with strategic and creative 
teams to develop and produce quality product and experience. 

Experience

Multiple store and Brand Management across 
borders - South Africa, Namibia Botswana with 
Divisional structure consisting of 4 Regional 
Managers, Cosmetic Brand Manager, Visual 
Display Manager, HR Manager, 16 Area 
Managers, Administration Manager and Field 
Store Auditor. R2, 000,000,000 sales.
 Total staff of +- 1800 employees. 

3 month Project Consultancy.
Designed detailed framework for all Retail Store 
policies and procedures. Including:
 All Store policies and procedures.
 All store HR policies and procedures.
 All Visual merchandising principles.
 All KPI measurement tools.
 Stock flow management from back area to front 
of store procedure.
 All store risk and administrative procedures.
 Brand discussion and advice for Brand change 
going forward.
 Created spreadsheets using Microsoft Excel and 
Word for feedback reporting on project progress 
and formulation of Store procedures and Policies 
Manual.
 Participated in continuous debate by generating 
suggestions, engaging in problem-solving thinking 
to support desired objective.
 Prepared variety of different written 
communications, reports and documents.
 Resolved problems, improved store operations in 
all Retail Store Operations. 

Majid Al Futtaim, Dubai
Responsible for Mexx, XX by Mexx, Liz Clay Bourne, 
Juicy Corture, Lucky Brand jeans.
Countries: UAE, Kuwait, Bahrain, Qatar and Oman.
Responsible for the effective Operational 
performance of all Stores and brands throughout the 
whole Lower Gulf, supported and partnered with 
Brand partners and the Director with focus on 
progressive new store roll outs across all countries

Education

Grade 12 - Matric Certificate

Math, Science, English, Business Economics, Afrikaans

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