About Mark Setzkorn:
Specialist in Retail Operations Management, across multiple functions
with combining Entrepreneurial and Corporate mindset.
Innovative with 29 years of experience in all aspects of business.
Visionary creator and business operations manager with demonstrated
ability to find "GAPS" in the market and to take idea from concept to
delivery to produce profitable results and enhancing customer
experience. Collaborative in working closely with strategic and creative
teams to develop and produce quality product and experience.
Experience
Multiple store and Brand Management across
borders - South Africa, Namibia Botswana with
Divisional structure consisting of 4 Regional
Managers, Cosmetic Brand Manager, Visual
Display Manager, HR Manager, 16 Area
Managers, Administration Manager and Field
Store Auditor. R2, 000,000,000 sales.
Total staff of +- 1800 employees.
3 month Project Consultancy.
Designed detailed framework for all Retail Store
policies and procedures. Including:
All Store policies and procedures.
All store HR policies and procedures.
All Visual merchandising principles.
All KPI measurement tools.
Stock flow management from back area to front
of store procedure.
All store risk and administrative procedures.
Brand discussion and advice for Brand change
going forward.
Created spreadsheets using Microsoft Excel and
Word for feedback reporting on project progress
and formulation of Store procedures and Policies
Manual.
Participated in continuous debate by generating
suggestions, engaging in problem-solving thinking
to support desired objective.
Prepared variety of different written
communications, reports and documents.
Resolved problems, improved store operations in
all Retail Store Operations.
Majid Al Futtaim, Dubai
Responsible for Mexx, XX by Mexx, Liz Clay Bourne,
Juicy Corture, Lucky Brand jeans.
Countries: UAE, Kuwait, Bahrain, Qatar and Oman.
Responsible for the effective Operational
performance of all Stores and brands throughout the
whole Lower Gulf, supported and partnered with
Brand partners and the Director with focus on
progressive new store roll outs across all countries
Education
Grade 12 - Matric Certificate
Math, Science, English, Business Economics, Afrikaans
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