MARIAH MMATHLALELA Moeletsi

Please accept this letter as an expression of interest in the Receptionist post advertised. I am highly motivated and progressed, focused office administrator with 8years lasting background in the industry with a track record of initiatives which I believe will prove valuable in your organization. 

Throughout the course of my career I have perfected my receptionist and office administration abilities. I am capable and consistent problem solver. Proficient in Computer skills Ms office. I am skilled at priorities and managing a project with proficient. In my previous role I contributed in Receptionist duties as to welcoming clients facing role, in and out incoming calls, Customer service, Data capturing, Data system a management, Typing, Photo copying, scanning of documents, emails, managing diaries, ordering office stationery, filling system, registering learners, class allocation, Stats Management, Register Management, PA to the Head Master, Generating Reports, update student portal using sasams and Edupac system. Abled to work with parents, children and office support professionally towards office team and business improvements. 

I am progressive minded in tune with a new development in my new field, I have proven to be affective and collaborative with a professional communication and customer care talent. I enjoy collective brainstorming session which all to me coordinate activities to achieve a common goal. I am interested to advance my career and experience in position that will allow me to grow as a person and employee.

• Operating Switchboard.
•  Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays. 
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
•   Automated office operations by managing client correspondence, records, contracts and data communications. 
• Handled requests-for-information and delegated customer service tasks to appropriate employees. 
• Directed clients and guests to correct departments, rooms and staff members. 
• Tracked project performance data to generate reports and keep management informed of important trends. 
• Assisted employees and customers with software navigation and provided technical support.
•  Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
•  Monitored office inventory to maintain supply levels. Elevated customer satisfaction ratings by resolving client and case issues effectively. 
• Monitored daily operations and implemented changes to ensure highest quality for each client.
•  Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Updating and issuing statement to clients.
• Outbound debt collection and settlement arrangement with clients, 

▪ COURSE COMPLETED:  IT END USER COMPUTER NQF LEVEL 3

COURSES WORK IN:

• NUMERACY 

• BUSINESS COMMUNICATION 

• INTRO TO PC 

• MS WORD 2010

• MS EXCEL 2010 

• MS POWERPOINT 2010 

• MS ACCESS 2010 

• MS INTERNET & MS OUTLOOK

Education

DAMELIN ONLINE

CURRENT

▪ COURSE: OFFICE ADMINISTRATION CERTIFICATE

COURSES WORK IN:

• ADMINISTRATION SCOPE OF WORK

• BUSINESS COMMUNICATION 

• STRESS MANAGEMENT

• UTILISING TIME EFFECTIVELY

• FRONT OFFICE DUTIES

• MEETINGS

• FINANCIAL RECORD KEEPING