MARIAH MMATHLALELA Moeletsi

• Operating Switchboard.
•  Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays. 
• Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries.
•   Automated office operations by managing client correspondence, records, contracts and data communications. 
• Handled requests-for-information and delegated customer service tasks to appropriate employees. 
• Directed clients and guests to correct departments, rooms and staff members. 
• Tracked project performance data to generate reports and keep management informed of important trends. 
• Assisted employees and customers with software navigation and provided technical support.
•  Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
•  Monitored office inventory to maintain supply levels. Elevated customer satisfaction ratings by resolving client and case issues effectively. 
• Monitored daily operations and implemented changes to ensure highest quality for each client.
•  Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
• Updating and issuing statement to clients.
• Outbound debt collection and settlement arrangement with clients, 

▪ COURSE COMPLETED:  IT END USER COMPUTER NQF LEVEL 3

COURSES WORK IN:

• NUMERACY 

• BUSINESS COMMUNICATION 

• INTRO TO PC 

• MS WORD 2010

• MS EXCEL 2010 

• MS POWERPOINT 2010 

• MS ACCESS 2010 

• MS INTERNET & MS OUTLOOK

Education

DAMELIN ONLINE

CURRENT

▪ COURSE: OFFICE ADMINISTRATION CERTIFICATE

COURSES WORK IN:

• ADMINISTRATION SCOPE OF WORK

• BUSINESS COMMUNICATION 

• STRESS MANAGEMENT

• UTILISING TIME EFFECTIVELY

• FRONT OFFICE DUTIES

• MEETINGS

• FINANCIAL RECORD KEEPING