Marcelle Swanepoel

20 years of clinical and product innovation experience, I bring a powerful mix of audiology expertise, creative communication, and user-focused design insight.

Driven by curiosity and compassion, I believe hearing innovation succeeds when it is fluid and adapts to empower every user to reconnect with life.

Professional Experience

Lead Audiologist, Product Development | LXE / hearX Group | 2020–2025
• Partnered with product and design teams to develop, test, and optimize hearing products from concept to launch.

• Create user-facing content used for user manuals, FAQ’s, video scripts, infographics, web-based articles, and numerous other resources.

• Provided clinical input for regulatory submissions (FDA, ISO, CE), ensuring compliance and real-world usability.

• Led creation of patient education materials, user manuals, blog content, and troubleshooting guides.

• Analyzed user feedback, datalogging, and app data to translate insights into product improvements.

• Designed audiological tools and fitting formulas, improving user outcomes and product reliability.

Chief Audiologist & Acting Head of Department | Croydon University Hospital, UK | 2004–2012
• Managed audiology services, budgets, and staff training to deliver high-quality hearing care.

• Developed clinical protocols and supervised multidisciplinary staff in screening and rehabilitation.

• Initiated patient feedback systems to improve service delivery and product selection.

• Trained clinicians, call center agents, and technical staff in audiology principles and hearing-aid troubleshooting. 

• Create user-facing content used for user manuals, FAQ’s, and numerous other resources.

Audiologist | Comprehensive Health, Caledon Hospital | 2014–2019
• Delivered diagnostic, rehabilitation, and balance testing services across diverse populations.

• Led community hearing initiatives, school screening programs, and patient education workshops. 

• Create user-facing content used for user manuals, FAQ’s, and numerous other resources.

• Awarded 'Best Community Integrated Service' in the Western Cape (2017).

B. Speech Therapy and Audiology | University of Stellenbosch | 2000
Licensed Audiologist (STA0021466)
Ongoing Professional Development: Product Innovation, User Experience, Data-Driven Audiology