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Mount Fletcher
Mandisa Masizana

Mandisa Masizana

Administrative assistant

Administrative

Mount Fletcher, Joe Gqabi District Municipality

Social

Services offered

I currently perform administrative duties for clients at home, I perform the following:

Type documents (CVs, Assignments, presentations)

Report writing

Designs (invitations, business cards and posters)

Design services
Administrative assistant
Document typing
Report writing
Approximate rate: ZARR 25 per hour

Experience

I recently worked for a community project under Elundini Municipality as a Project Steering Committee.
Period: May 2025 — Jan 2026

Duties:
• Directed project governance to ensure alignment with strategic objectives,
improving decision-making efficiency and stakeholder engagement.
• Orchestrated cross-functional collaboration to maintain project scope
integrity, enhancing overall delivery predictability and resource allocation.
• Established quality assurance protocols that reinforced compliance
standards, safeguarding project outcomes and organizational reputation.
• Prioritized risk management initiatives to mitigate potential disruptions,
thereby increasing project resilience and continuity.
• Aligned stakeholder expectations with project milestones, fostering
transparency and improving customer satisfaction throughout the project
lifecycle.


From July 2014- October 2024 I was employed by Kapsch TrafficCom (KtcZA).

My positions and duties were as follows:
1. Customer Service Administrator (Claims and
Complaints)
Sep 2015 — May 2016
• Comply with CRM logging on and off process Comply with the start and
end communication process on CRM using required scripting to meet
customer service KPIs.
• Provide customers with product and service information.
• Capture information and verify accuracy.
• Resolve cases within the 5 days KPI Handle and resolve customer
queries.
• Identify and escalate priority issues (case managemement)


2. Transaction Processing Operator (Invoice
Verification)
Jul 2014 — Oct 2024
• Validate and process invoices.
• Manually recover VLN to ensure maximum collection on violator accounts.
• Meet productivity and scheduled adherence target in accordance with the
service delivery standards.
• Search for the latest data using different entities e.g enatis, transunion.
• Update electronic register (daily, weekly and monthly).
• Update performance report
• Monitor system performance and compile hourly report.

Education

1.International Certificate in Call    Centre Operations.

2. Computer Level 2 Programme

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