Makaziwe Mathe

I am a results-driven Customer Care Specialist with a proven track record of delivering exceptional service and resolving complex issues. Adept at building strong relationships and adapting to evolving customer needs, I drive satisfaction and loyalty through empathetic communication and tailored solutions. Seeking a dynamic role where I can leverage my skills to exceed customer expectations and contribute to business growth.

I worked as customer care associate at CCI under the retail outlet Neiman Marcus, where I conducted personalized service to high-end clients, resolving complex issues and often exceeding expectations, resulting in higher customer satisfaction scores. I also developed strong relations with clients, driving loyalty and repeat business in a luxury retail environment. All of this was done while demonstrating adaptability in a fast-paced, dynamic setting.

• Attended New Forest High School (2012 - 2016).
• Currently pursuing a degree in Public Management and Administration at the Durban University of Technology.