Lynn Gibbons

I am a Senior Accounts Handler with over 16 years of experience in the Commercial Construction Insurance industry. I am a reliable and driven professional with a strong background in managing accounts and providing exceptional client service. My communication skills are well-honed, allowing me to effectively collaborate with clients, colleagues, and stakeholders at all levels.

Throughout my career, I have cultivated a reputation for honesty, integrity, and ethical conduct. These inner qualities guide my decision-making process and ensure that I always act in the best interest of my clients and the organizations I represent. I am committed to maintaining the highest standards of professionalism and ethical behavior in all aspects of my work.

My logical and systematic approach enables me to analyze complex insurance requirements and develop tailored solutions for clients in the commercial construction sector. I have a deep understanding of the unique challenges and risks associated with this industry, allowing me to provide comprehensive coverage options that address specific needs.

Organization is a key aspect of my work style, as I believe that a well-structured approach enhances efficiency and ensures attention to detail. I am proficient in managing multiple accounts simultaneously, prioritizing tasks, and meeting deadlines without compromising quality.

In summary, I bring extensive experience, reliability, strong communication skills, and a set of inner qualities that include honesty, integrity, logic, systematization, and organization. I am dedicated to delivering exceptional service, building lasting client relationships, and contributing to the success of the organizations I serve in the commercial construction insurance industry.

Office Administrator within the Insurance side of the Construction Industry.
 Ensure that the insurance requirements of existing clients are identified and met
 Growing volume of business
 Good Level of technical Insurance Skills / Excellent client service skills
 Identify and meet the insurance requirements of prospective and existing clients 
 Preparing client letters of intent for Contractors 
 Communicating with clients and insurance companies
 Receiving of all new clients – assisting with the set up of new Guarantee facilities and negotiations with the relevant Insurers for favorable terms
 Assisting with applications for all Performance / Retention and Advance payment Construction Guarantees
 Maintenance and management of all personal client portfolios 
 Learning and understanding a wide variety of construction insurance products
 Policy maintenance and renewal
 Submissions of all clients Annual Facility reviews
 Maintaining all client electronic folders
 Keeping up to date with current legislation and industry trend
 Arrangement of clients Guarantee and Insurance requirements 
 Ensuring clients have all relevant documentation in place to provide guarantees 
 Daily interaction with clients and other Insurers
 Constant follow ups on any premiums due and outstanding creditors
 Monthly follow ups on all clients complete and overdue guarantees, extensions placed for contracts that are still in progress
 Receipt of claims from clients from beginning to end- constant follow ups with the insurers and updates to client, ensuring they are settled timeously
 Managing Administrative duties such a photocopying, electronic filing, typing of quotes, ordering of office supplies.
 Proficient in Administration
 Renewals of Annual Policies / Cancellations – dealing with them in the relevant manner with Insurers and confirmation emails to clientsQualifications * RE 5 Certificate * NQF 4 (Short Term insurance and personal lines Duties  Office Administrator within the Insurance side of the Construction Industry.  Ensure that the insurance requirements of existing clients are identified and met  Growing volume of business  Good Level of technical Insurance Skills / Excellent client service skills  Identify and meet the insurance requirements of prospective and existing clients  Preparing client letters of intent for Contractors  Communicating with clients and insurance companies  Receiving of all new clients – assisting with the set up of new Guarantee facilities and negotiations with the relevant Insurers for favorable terms  Assisting with applications for all Performance / Retention and Advance payment Construction Guarantees  Maintenance and management of all personal client portfolios  Learning and understanding a wide variety of construction insurance products  Policy maintenance and renewal  Submissions of all clients Annual Facility reviews  Maintaining all client electronic folders  Keeping up to date with current legislation and industry trend  Arrangement of clients Guarantee and Insurance requirements  Ensuring clients have all relevant documentation in place to provide guarantees  Daily interaction with clients and other Insurers  Constant follow ups on any premiums due and outstanding creditors  Monthly follow ups on all clients complete and overdue guarantees, extensions placed for contracts that are still in progress  Receipt of claims from clients from beginning to end- constant follow ups with the insurers and updates to client, ensuring they are settled timeously  Managing Administrative duties such a photocopying, electronic filing, typing of quotes, ordering of office supplies.  Proficient in Administration  Renewals of Annual Policies / Cancellations – dealing with them in the relevant manner with Insurers and confirmation emails to clients

Skills: New Business Development · Cross-Selling · Customer Support · Client Liaison · Administration · Teamwork · Customer Satisfaction · organisational skills · Sales Administration · Microsoft Excel · Microsoft PowerPoint · Microsoft Outlook · CommunicationSkills: New Business Development · Cross-Selling · Customer Support · Client Liaison · Administration · Teamwork · Customer Satisfaction · organisational skills · Sales Administration · Microsoft Excel · Microsoft PowerPoint · Microsoft Outlook · Communication

Re 5 

NQF 4 Short Term and Personal lines