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SENIOR SUPPORT ENGINEER - JOSKOS SOLUTIONS 

Supporting clients with hardware and software issues encountered by
users
Manage and secure Apple devices, including iPhones, iPads, Macs
(JAMF Pro)
Installing, configuring, testing, and maintaining operating systems,
application software, and system management tools
(Windows OS, Linux, Mac OS)
Network printer configuration (Papercut)
Manage email security, handling user requests on releasing of
archived mail or attachments (TopSec)
Maintain security of web content by filtering and blocking malicious
traffic (Smoothwall)
Management of system and platform related passwords (Keeper)
Installation, configuration and troubleshooting of firewalls (Fortinet,
Sophos)
Backup, and redundancy strategies using (Barracuda backup, Veeam)
Access control and video management systems (Paxton)
Provide 1st and 2nd level support
Liaise with vendors and other IT personnel for problem resolution
Be first point of contact with users, logging tickets, assigning to first
line, or onsite engineers
Regularly review my ticket resolve rate and customer service
satisfaction to users
COPPER AND FIBRE INSTALLATIONS Jul 2024 ‐ Aug 2024
Indigo technology services, London, United Kingdom
Install and terminate copper cables
Interpret project plans to construct and deploy network equipment
Install network equipment (switches, routers, access Points, cameras
and phones)
Test cables using wire tester and coordinate with network engineers
for break fixes
Working in fast paced environment (festivals)
FIELD SERVICE TECHNICIAN Nov 2023 ‐ Jun 2024
Advantage Smollan, London, United Kingdom
On boarding, Off boarding, activation and deactivation of permanent
staff in the UK and international contractors (Slack, Feed Manager,
Miro, Lucid, Bright Data Proxy VPN)
Perform general problem solving and assistance on diverse software
applications and hardware systems for department users
Provide individual and/or group instruction and training to faculty,
staff - making how to guide and publish on company knowledge base
(Jira, Confluence)
LM
Monitor network performance and ensure system reliability(Meraki).

CONPUTING DIPLOMA Jul 2018
Solent University, Southampton, United Kingdom