Lorraine. N Mpangase

I am a Product consultant and growth hacker with 11+ years of experience in Sales, product development, and digital marketing in the US market.
Creative, sharp-minded person with leadership & coaching skills. Strong
time-management skills and work ethic. Revenue- and results-driven.  

Associate Product Manager
August 2018 - May 2021 - John Hancock
• Managed cross-functional team and stakeholder communication, and oversaw
product development from inception to implementation
• Designed and implemented A/B experiments for our product to

• improve the conversion rate by 20 basis points and reduce churn by 10 basis points

• Implemented a long-term pricing experiment that improved customer lifetime value by 32%

• Planned and executed a referral program for active customers which led to a net increase in new users of 29.000 annually

Lead Sales Associate
January 2014 - April 2018 - Bank of America home equity

Led team of 33 full time employees in a busy banking research and analysis
firm. 

Oversaw the day-to-day operations, including meeting with team leaders and auditing activity. 
 

Implemented the push towards Artificial Intelligence and Machine Learning to aid in exponentially larger analysis tasks able to be completed. 

Ensured company was meeting all legal requirements and local regulations. Pushed for constant growth among management team and general staff, alike.

CERTIFICATIONS
Harvard University
Data Science Professional
Certificate.

Udemy:
Verified: Advanced
Product Management

Google Open Classroom
Agile Project Management &
SCRUM